Team Leader, AO

Buckland is looking for a

What you’ll be doing

The Operations Team Leader is responsible to support customer service and shipment activities by coordinating and directing teams tasked with filing Customs entries, Exports, and in-bond transactions. The focus is on the timely filing of customs transactions and personnel management.

What we can offer you

• Competitive salary, benefits package and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Provide the highest level of customer service to clients, vendors, and service providers. 
• Ensure the timely processing of Air, Ocean, Rail, ISF and AES advances and ensure process flow based on best practices per shipment type.
• Handle requests from internal and external clients in a prioritized, professional, and efficient manner
• Contact clients and/or third parties to resolve issues and/or request additional required documents and/or information.
• Act as liaison between CBP, other government agencies and operations to ensure compliance with CBP regulations.
• Research tariff and classification of goods to comply with US Customs regulations as required. 
• Enhance knowledge of new Customs polices and/or regulations including PGAs and FTAs. 
• Ensure entries and documentation is prepared and completed to customs regulation guidelines.
• Monitor shipment advances, volumes, and ETAs daily.
• Run internal and external reports for audits, data analysis, and cross reference.
• Identify possible problems and/or communicate any suggestions for operational improvements and assist in implementation of changes.

Supervisory Responsibilities

• Assign tasks to team members and monitor performance.
• Assist with employee onboardings.
• Manage a group of 5 to 10 employees.
• Conduct performance evaluations for direct reports.
• Assist with training and guidance of direct reports.
• Monitor work volumes of direct reports.
• Stay updated on, implement, adhere to, and enforce company policies and/or Customs regulations

What we need from you

• High School Diploma or equivalent.
• Minimum 3 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Leadership, communication, and decision-making skills.
• Experience with completion of complex entries
• CCS Designation or LCHB training preferred.
• Able to function in a time sensitive environment.
• Demonstrate critical thinking in processes, procedures, issues, and communications.