Team Leader, AO

Who we are 

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.  

Buckland is looking for a

What you’ll be doing

The Operations Team Leader is responsible to support customer service and shipment activities by coordinating and directing teams tasked with filing Customs entries, Exports, and in-bond transactions. The focus is on the timely filing of customs transactions and personnel management.

What we can offer you

• Competitive salary, benefits package and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Provide the highest level of customer service to clients, vendors, and service providers. 
• Ensure the timely processing of Air, Ocean, Rail, ISF and AES advances and ensure process flow based on best practices per shipment type.
• Handle requests from internal and external clients in a prioritized, professional, and efficient manner
• Contact clients and/or third parties to resolve issues and/or request additional required documents and/or information.
• Act as liaison between CBP, other government agencies and operations to ensure compliance with CBP regulations.
• Research tariff and classification of goods to comply with US Customs regulations as required. 
• Enhance knowledge of new Customs polices and/or regulations including PGAs and FTAs. 
• Ensure entries and documentation is prepared and completed to customs regulation guidelines.
• Monitor shipment advances, volumes, and ETAs daily.
• Run internal and external reports for audits, data analysis, and cross reference.
• Identify possible problems and/or communicate any suggestions for operational improvements and assist in implementation of changes.

Supervisory Responsibilities

• Assign tasks to team members and monitor performance.
• Assist with employee onboardings.
• Manage a group of 5 to 10 employees.
• Conduct performance evaluations for direct reports.
• Assist with training and guidance of direct reports.
• Monitor work volumes of direct reports.
• Stay updated on, implement, adhere to, and enforce company policies and/or Customs regulations

What we need from you

• High School Diploma or equivalent.
• Minimum 3 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Leadership, communication, and decision-making skills.
• Experience with completion of complex entries
• CCS Designation or LCHB training preferred.
• Able to function in a time sensitive environment.
• Demonstrate critical thinking in processes, procedures, issues, and communications.

Want to apply? Get in touch today

Please visit www.Buckland.com to learn more about Buckland and the services we provide.  The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation.  This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection and on-boarding process.  If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com