Account Manager (25% Sales Advisory in branch and 75% Account Manager) - Monday to Friday 8h-5h

WHO WE ARE

With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business.

We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.

The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:

Our Employees: Offer an employee journey where people grow personally and professionally

Our Community: Make this world a better place

Our Clients: Help customers’ employees go home safely

Our employees have spoken! SPI is officially certified as a GREAT PLACE TO WORK®!

INTERESTING LINKS
 
SPI Health and Safety / Our History
Choose to make a difference! 
SPI Health and Safety / Careers
SPI Health and Safety / Press releases 

OUR OFFER

Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry. 

• Group RRSP (matched by the employer)
• Flexible group insurance plan
• Reimbursement for physical activity
• Employee discount on all our products
• Access to a telehealth program (100% provided by the company)
• Program offering support to employees in need (SPI Connection Committee)
• Employee Assistance Program (EAP) gives you access to professional advice in all health matters
• Volunteer program (time paid for a cause that matters to you)
• Referral program with a $1000 bonus
• Continuous training and career opportunities
• A stimulating work environment filled with exciting challenges
• And the possibility of working in an environment where YOU matter!

This role primarily involves 25% sales advisory responsibilities and 75% account management responsibilities.

YOUR RESPONSABILITIES

25% of the time as a Sales Advisor in the branch:

• Greet, guide and advise customers with the ultimate purpose of making sales while ensuring their satisfaction and loyalty;
• Analyze customers’ requests and propose various products and services tailored to their specific needs;
• Present and propose services of the SPI solution and describe their benefits;
• Meet customers’ demands and identify new business opportunities;
• Ensure that the established standards regarding branch organization are respected at all times (merchandizing, receiving and shipping, location maintenance and housekeeping, etc.);
• Attend various training sessions and look for new ideas and products;
• Act as support for the warehouse team when needed. 

75% of the time as an Account Manager:

• Developing existing client accounts and growing their portfolio;
• Prospect and develop new accounts and increase their profitability;
• Manage assigned accounts to ensure SPI is providing the required level of service;
• Understand client issues and then present solutions from our 360-degree offering;
• Leverage SPI's position in the market by providing value-added products and services to enhance the customer experience.

WHAT WE ARE LOOKING FOR

• Sales experience a plus;
• Excellent computer skills (Microsoft Office applications, specifically EXCEL);
• Detailed oriented, able to multitask, prioritize, and manage time efficiently;
• Self-motivated and self-directed;
• Goal-oriented, able to collaborate with team members;
• Excellent verbal and written communication skills; must be a good listener, a good presenter, and a people-person;
• Data literacy – understand how to use SPI Sales Tools (CRM, dashboards);
• Digital dexterity – understand new technologies to help manage sales territory;
• Situational awareness – being aware of what customers need, problem solve, learn customers’ pain points;
• Sense making – help customers evaluate information so they can prioritize options, quantify trade-offs and reconcile conflicting information;
• Save on all sales channels - phone, text, email, virtual, in-person.