Mortgage Fulfillment Officer

WHO WE ARE                                            

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.  
  

Our Values, Our Passion

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.  

Customer-Focused. Passionate Advocates 

Courage to Act. Do the Right Thing 

One Team. One Vision 

Think Long-Term. Ever-Evolving 

Be Exceptional. Inspire Greatness

POSITION SUMMARY:

Reporting to the Director, Mortgage Operations, the Mortgage Fulfillment Officer (MFO) position is responsible for the successful fulfillment and funding of mortgage applications and partnering directly with the Mortgage Loan Officer (MLO), Underwriters and Sales when required. The role also requires direct partnership with legal entities representing HomeEquity Bank on the legal instructions and funding of our mortgages.

The roles primary area of focus is the legal stage of the file journey. The Mortgage Fulfillment Officer is accountable for satisfying all the conditions placed by both the Underwriter and the Mortgage Loan Officer on all files, which are required for the advancement of files through to funding. This position also plays a role in the risk management of the business as it relates to securing valid enforceable security on every mortgage and ensuring full adherence to the Bank’s policies and procedures and regulatory requirements. The role encompasses a cursory review of files returned by lawyers and legal partners, ensuring that the documents meet guidelines.

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MAJOR ELEMENTS OF THE ROLE:

The Mortgage Fulfillment Officer coordinates with various internal clients and partners (Sales and Underwriters) and external partners (Title Insurers and Provincial lawyers):

• To ensure a client focused experience – a mortgage structured to meet the client’s needs, funded on the client’s requested timeline, and
• To ensure a properly executed mortgage – a mortgage registered on title providing the Bank with the required appropriate security for the loan. 
• To complete a cursory review of all documents and the overall file, and all conditions placed by both the Underwriter and the Mortgage Loan Officer
• Prepare all legal instructions, documentation and disclosures required and all other items required for fulfillment.
• Directly partner with legal entities representing HomeEquity Bank to ensure timely completion of the deal, with a clear eye on all closing dates and milestones
• Successfully coordinate the funding of files with internal accounting teams at HomeEquity Bank or external lawyers and firms

Key Responsibilities of this role include comprehensive file details with a large focus on the review of documentation required to satisfy all conditions and ensure all applicable laws, regulations, and internal policies have been respected. The role also requires a detailed pipeline review of all files assigned to the Fulfillment Officer, to ensure Service Level Agreements are maintained, and the file successfully moves within the legal stage.

This role is fast paced with a consistent workload. Expectations are to have a positive client experience every time coupled with accuracy of work and files that fund on time.

SKILLS AND EXPERIENCE REQUIRED:

• University Degree or Community College Diploma
• has a basic understanding of the current financial services’ environment
• has good communication and conflict management skills
• thrives on variety and continuous improvement
• well organized and is equally comfortable working on their own as well as being a contributing member of a collaborative team.
• Ability to adapt to changing environment and handle multiple priorities
• Proactive approach and sense of urgency to get things done
• Creative problem-solving skills with the ability to get results
• Some proficiency in Microsoft Office with the ability to learn new programs and/or platforms quickly
• Excellent customer service skills with a drive to build strong relationships
• French, oral and written

Working Conditions Unique to Job:

• Hybrid working environment

WHY WORK AT HOMEEQUITY BANK?

Great Environment

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
 

A Dynamic Culture – With People at the Centre  

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023. 
 

Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.  
 

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

The Perks

HomeEquity Bank offers a competitive total rewards package that includes:

• Extended health and dental benefits
• Employee & Family Assistance Program
• Employer-Matched Group Retirement Savings Plan
• Employee Share Investment Plan
• Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
• Employee corporate discount for GoodLife Fitness 

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

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