HR Audit and Controls Manager - Contract

WHO WE ARE                                            

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.  
  

Our Values, Our Passion

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.  

Customer-Focused. Passionate Advocates 

Courage to Act. Do the Right Thing 

One Team. One Vision 

Think Long-Term. Ever-Evolving 

Be Exceptional. Inspire Greatness

POSITION SUMMARY

This role will develop and implement audit frameworks, enhance process efficiencies, ensure compliance, and provide data-driven insights to support key business decisions within the HR function, and promote best practices and drive continuous improvement within our HR Operations. 

MAJOR ELEMENTS OF THE ROLE

Primary Responsibilities

• Identify opportunities for process improvements and drive initiatives that enhance efficiency, accuracy, and compliance across HR Operations.
• Promote best practices and standards within the HR department, ensuring we consistently meet and exceed regulatory and internal audit requirements.
• Partner with HR Client Partnering to provide critical insights and data driven recommendations that influence key business decisions and help us achieve our organizational objectives, eg. Employee retention and engagement
• Stay ahead of industry trends and emerging best practices, bringing innovative solutions to HR processes and controls.

• Managing and reporting on operational risk in HR including payroll and compensation operations, internal and external reporting, and regulatory reporting. 
• Implementation and documentation of HR internal controls, enhancing control descriptions, identification of control weaknesses and assisting in the remediation of deficiencies.
• Perform testing on key controls and deliver timely reporting on New Initiative Risk Assessments (NIRA’s) to help ensure an effective and efficient internal control environment within HR.
• Collaborate and work closely with risk and compliance teams and other internal and external stakeholders on all elements of the risk and compliance management program as it relates to HR.
• Responsible for Onboarding and Exit Interview Reporting. 

Human Resources Risk Assessment and Compliance

• Lead the development, review, testing and updating of HR standard operating procedures.
• Maintain, review, and update the repository of HR policies, standards, and guidelines.

• Ensure compliance with relevant financial industry regulations, HR standards, and internal controls in all HR activities.
• Ensure HR risk is being managed effectively while maintaining a customer and performance-oriented culture. 
• Review risk and compliance risk assessment reports for accuracy and completeness
• Retain record of risk assessments, including documentation of any application of professional judgement
• Monitor, coordinate and facilitate annual and trigger-based risk assessments across HR to ensure timely completion.

• Provide ongoing support to investigate and mitigate internal audit and regulatory risks and opportunities.

• Identify risk trends and emerging risks across HR and inform management and risk and compliance of the risk exposure.
• Collaborate with risk and compliance teams on all elements of HomeEquity Bank’s risk and compliance management program. 
• Partner with Risk and Compliance teams with third party risk management and vendor governance including onboarding, HR risk assessment, monitoring, and reporting.

• Work closely and collaboratively with other risk oversight functions as well as internal and external auditors.
• Manage and coordinate response to risk, compliance, internal audit, regulatory examinations or third-party independent reviews on behalf of management.
• Recommend policy, procedure and control enhancements as required to address current and emerging risks

Controls Management, Testing and Reporting

• Perform quality testing of HR processes and internal controls.
• Develop action plans to address identified issues and control gaps.

• Implement action plans to remediate control gaps and monitor and report on progress.

• Facilitate control assessments and liaise with compliance and risk to share control assessment findings.
• Develop and maintain quality assurance testing plans and share testing plans, methodology and results with risk, compliance, and internal audit.

• Perform quality assurance testing of adherence to enterprise-level requirements and business unit specific operating procedures.
• Maintain record of quality assurance testing working papers and relevant reporting

• Regularly consult management and review risk, compliance, and internal audit testing results to determine appropriate updates to the quality assurance testing plan.

• Monitor status of action plans, report analysis, provide updates, and escalate key issues and incidents to management, risk, compliance, and internal audit.
• Validate issues and the associated issues severity ratings.
• Prepare documentation evidencing the closure of issues and sustainability.
• Perform root cause analysis on issues to identify risk themes and trends.
• Execute and report on existing and New Initiative Risk Assessments (NIRA) within HR
• Monitor and report on Key Risk Indicators (KRIs)
• Manage and report on identified gaps and compliance issues. 
• Monitor and Report changes to the business profile and inform management, risk and compliance of changes.

HR Information and Insights

• Develop and track key HR performance indicators that will be critical in enhancing the understanding of the business to improve decision-making
• Research best practices and foster adoption of advanced HR analytical tools and predictive models
• Lead initiatives to ensure high data quality, and bridge information gaps by validating data and ensuring high standards of data quality
• Act as liaison between HR, Finance, and Data & Technology where appropriate in order to create and maintain HR specific processes and programs
• Identify opportunities to streamline processes and leverage technology such as workflow improvements to simplify administration
• Explore and define data elements in various systems to help build a data dictionary

SKILLS AND EXPERIENCE REQUIRED

Qualifications and Technical Expertise

• Professional HR Designation, HRPA is an asset. 
• Bachelor’s degree, or equivalent experience

• Experience in HR reporting and HR operations.
• Proven experience in audit, compliance or controls management
• Proficiency in HR software or other HRIS platforms
• In-depth knowledge of HR principles, and best practices.
• Strong understanding of risk management, internal controls, and audit methodologies.
• Experience in risk management, regulatory compliance or internal audit would be an asset.

Attributes

• Strong analytical and problem-solving skills,
• Excellent attention to detail and accuracy, with a high level of integrity and ethical standards.
• Commitment to maintaining confidentiality and integrity in all HR practices
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Ability to manage multiple priorities and meet deadlines in a dynamic work environment.

Working Conditions Unique to Job:

• Hybrid office environment

WHY WORK AT HOMEEQUITY BANK?

Great Environment

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
 

A Dynamic Culture – With People at the Centre  

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023. 
 

Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.  
 

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity. 

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:

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