Manager, Supply Chain and Reverse Logistics

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be.  With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces.  We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers. 

Come and join one of North America's largest home and commercial services and energy solutions companies!   We offer comprehensive benefits, a DC Pension Plan and savings match plan.  If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.   

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work!

Role: Manager, Supply Chain and Reverse Logistics
Status: Regular, Full Time
Department: Procurement
Location: Hybrid - High Meadow/Markham

The Manager, Supply Chain (Reverse Logistics) strives to achieve “best in class” operation by designing, supporting, and leading best practices across Supply Chain and various business areas. This role leads and directs the work of others and is a core function, in our organization. The desired candidate will have the analytical and cross-functional skills necessary to successfully collaborate with Supply Chain, Procurement, Field Operations, Finance.

Responsibilities include:

• Oversee the Warranty function (includes three (3) warranty clerks) and optimize execution of product recalls
• Oversee all aspects of reverse logistics: Flow of parts and equipment, vendor returns process, respective data integrity
• Work with team and with vendors to optimize adherence to warranty processes in the field, extended warranty registration, warranty information maintenance across various systems, warranty claims submissions to the vendors, and collection of respective credits.
• Use internal reports to manage team workload, track progress, and measure performance
• Manage Warranty employees through ongoing performance management, development, coaching, and attracting and retaining strong performers.
• Support team by handling escalations, where required.
• Engagement initiatives: Being proactive and intentional about building engagement within team
• Develop and issue monthly performance reporting, and ad-hoc reports, as requested
  
  

Skills & Experience, Working Style

• Must be a leader that promotes ownership, communication, continuous improvement
• Must have proven problem-solving abilities and be solutions oriented
• Utilizes proven organizational and prioritization skills and strategies.
• Must be an effective communicator, both verbal and written. Must speak clearly and persuasively in positive or negative situations; listens and gets clarification to accurately deliver information.
• Meets challenges with resourcefulness; generates suggestions for improving work.
• Must be a team player and contribute to building a positive team spirit and attitude.
• Must be able to focus on the task at hand in a fast-paced environment with attention to detail
• Leads with strong data analytic skills (via Excel, Power Bi) and project management background
• Established and measurable success in delivering continuous improvement, implementing systems, best practices sharing, delivering of consistent brilliant customer service
• Transferrable Warranty and Recall experience an asset