Senior Analyst, IT Business Systems

101 Exchange Ave, Concord, ON L4K 5R6, Canada Numéro de demande 1129
2 avril 2024

How you will contribute as part of the TRCA team: 

The Senior Analyst, IT Business Systems provides project management, business analysis and application Administration services for TRCA's business solutions portfolio for corporate financial, human capital and asset management systems.  The role also leads client/stakeholder management for application and database services related to customer relationship management. 


Major Responsibilities:  

  • Supports business applications, enterprise resource planning (ERP) systems, websites and integration services. 
  • Supports the lifecycle management of finance and accounting systems, such as Agresso/Business World, Dayforce, PSD-Citywide or similar technologies in a SaaS or on-premises environment.
  • Provides 1st/2nd-level technical support in trouble shooting, and developing technical solutions supporting Application, Web Services and Database technologies.
  • Monitors services through JIRA and platform consoles to identify service degradation or interruptions, escalating as appropriate.
  • Supports system configuration and security administration for business applications.
  • Liaises with business stakeholders and IT teams to plan, document requirements, develop and deliver system upgrades and enhancements.
  • Facilitates the project portfolio management process for ITRM, from Intake through Implementation and Closure, providing support to divisional clients during the Intake process to identify key information and support the review of project requests.
  • Leads RFP, tenders and quotations for technology and services.
  • Leads/Supports resource planning and project budgeting and work plan development, develops strategies to mitigate variances to project plans, and identifies potential resource constraint or delivery conflicts to management and stakeholders.


What will you need to succeed: 

Education (degree/diploma/certifications/licenses) 

  • Post-secondary diploma or degree in Computer Sciences, Commerce, or a related field.
  • Valid Ontario Class G2 driver's license.



  • 4+ years of experience with web development standards, API development and Full-stack services.
  • Experience with business analysis methodologies, and user-centric design approaches.
  • Experience with project management methodologies, including Agile and Waterfall approaches.


Knowledge/Skill/Ability - Competencies 

  • Proficiency in MS 365 suite including MS Teams and SharePoint.
  • Excellent written and verbal communication skills and able to communicate technical information to a non-technical audience.
  • Able to self-manage workload and prioritize tasks as an ongoing challenge in a frequently fluctuating workload and multiple deadlines.
  • Good interpersonal skills and ability to work as a team member to coach staff and work with stakeholders (internally and externally) and negotiate project variance/timelines. 

Autres détails

  • Type de paie À heure
  • Indicateur d'emploi Permanent Full-Time
  • Taux min. à l'embauche 50,59 $
  • Taux max. à l'embauche 58,65 $
  • Pourcentage de déplacements 5
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Location on Google Maps
  • 101 Exchange Ave, Concord, ON L4K 5R6, Canada