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Travel Consultant, Groups and Destination Weddings

171 E Liberty St, Toronto, ON M6K 3E7, Canada ● Virtuel Numéro de demande 133
2 mai 2024

À propos de nous :  

 

Le Groupe de Vacances Sunwingcomprend les plus grandes marques de vacances en Amérique du Nord, notamment les principaux voyagistes de loisirs canadiens Vacances Sunwinget Vacances WestJet, le voyagiste américain en pleine croissance Vacation Express, ainsi que les entreprises de la division des ventes du Groupe, VacancesSellOff.com et Mariages à destination LUXE. Notre culture incarne nos valeurs EPIC (nous sommes entrepreneurs, passionnés, innovateurs et centrés sur le client) et nos équipes travaillent ensemble à l’accomplissement de notre mission d’être « des personnes passionnées qui font des rêves de vacances une réalité. 

The Opportunity:

 

Are you searching for a fun, passionate, travel, destination wedding loving team? –Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Travel Consultant, Groups and Destination Weddings to join us in making destination wedding and vacation dreams come true. As the Travel Consultant, Groups and Destination Weddings  you will work with group travel bookings, and generate customer loyalty through excellent customer service, efficiency, and expert product knowledge. The Travel Consultant, Groups manages all aspects of their wedding group travel files, including working with each individual guest, coordinating group file with tour operators/travel suppliers, payment collection, and all accounting pertaining to the file. The position reports to the Director, Travel & Operations. Apply now and have your career soar to new heights - under ourwing!

What You’ll Do:

 

  • Be responsible for maintaining an average group level of 25 wedding groups (average 30-50 passengers), with the expectation to provide individualized customer service to each guest and understand their specific needs within the group. 
  • Be responsible for maintaining a positive and trustworthy relationship with individual clients which will result in referral bookings. 
  • Create wedding invite websites for each group.
  • Maintain up to date records on group booking form, invoicing, and group status.
  • Be responsible for all accounting and balancing of group files.
  • Provide an exceptional level of customer service to guests at all times.
  • Manage customer service calls/emails and respond accordingly.
  • Identify opportunities to sell add on features, such as excursions, insurance, etc.
  • Process travel requests and payments with suppliers in a timely fashion. 
  • Review and issue travel documents.
  • Responsible to maintain current destination travel requirements and product knowledge.
  • Responsible for advising clients on all destination, documents, and airline requirements.
  • Other duties assigned by management.

 

 

 What You’ll Need:

 

  • Previous Travel Consultant experience, 1 year minimum
  • Excellent written and oral communication skills
  • Bilingual French English a strong asset 
  • Self-starter with strong sales aptitude
  • Strong inter-personal skills, able to develop tight working relationship with customers and peers
  • Strong negotiation and problem-solving abilities
  • Demonstrates initiative and customer service excellence
  • Experience with TTS, TravelWorks, Sirev, and other booking engines
  • Proficient in Windows Office (Email, Excel, Word, etc.).
  • Experience with group bookings. 
  • Strong organizational and customer service skills.
  • Excellent communication skills.
  • General understanding of accounting principles, experience with accounting programs preferred.
  • Multitasking abilities and time management are critical. 
  • Experience with selling excursions, insurance, etc. 
  • Travel Industry experience a must, preferable with group travel experience.
  • A process driven individual with a drive to succeed.
  • Ability to work well under pressure.
  • Maintain high level of organization and attention to detail.
  • Great team player with positive attitude.
  • TICO certification required

 

Work Abilities:

  • Being able to manage multiple files with a variety of customers who have different expectations regarding service 
  • Rely on third parties for timely information requested by the customers
  • Stay current with multiple promotions, internal and external
  • Stay current with processes and system functionality

 

 

  What We Offer:

 

  • Remote and/or Hybrid Work Opportunities
  • Great travel perks!
  • GoodlifeCorporate Discount
  • Comprehensive benefits package
  • RRSP Matching Program
  • Growth opportunities
  • Open concept, collaborative workspace
  • Fresh Café with delicious snacks and meals at a subsidized price!
  • Opportunity to give back through our social responsibility initiatives
  • See for yourself! @sunwinglife

 

Nous remercions tous ceux et celles qui poseront leur candidature. Cependant, nous ne communiquerons qu’avec les personnes possédant les qualifications requises. 

 

Diversité, équité et inclusion – La diversité nous rend EPIC. Nous nous efforçons de favoriser une culture où les employés peuvent se sentir eux-mêmes tout en faisant partie d’une équipe. Intervention et prévention contre la violence et le harcèlement – Nous partenariat avec White Ribbonnous aide à créer une politique centrée sur les victimes et tenant compte des traumatismes, ainsi que des programmes éducatifs utilisés par toutes nos divisions.Bien-être général – Notre approche est axée sur les occasions globales d’aider les employés à être EPIC et bien dans leur peau.Apprentissage et développement – Nos offres sont orientées vers le développement des compétences, le leadership personnel ainsi que le leadership en groupe et en équipe. 

 

Nous nous engageons également à respecter l’équité en matière d’emploi et à promouvoir un environnement accessible et inclusif. Nous accueillons toute candidature. Nous prendrons des mesures d’adaptation, si nécessaire, durant le processus de recrutement. Si vous avez besoin de mesures d’adaptation pour poser votre candidature, veuillez envoyer un courriel arozario@sunwing.ca.

Autres détails

  • Famille d'emplois GROUPS & WEDDINGS
  • Type de paie Salaire
Location on Google Maps
  • 171 E Liberty St, Toronto, ON M6K 3E7, Canada
  • Virtuel