General Manager

JOB SUMMARY

Direct and coordinate the day-to-day activities of the operation which includes supervision of the delivery/warehouse staff, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and Customer Service. To oversee operations activities in compliance with space availability, order fulfillment and business plans. Responsible for the overall strategic design and direction of the overall operations, Customer Service and Client Relationships. Ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment

RESPONSIBILITIES

• Responsible for the success of the operation ensuring adherence to business plans and budgets.
• Liaise with the Finance Team for monthly Customer reconciliation and internal budgets.
• Oversees delivery & warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet/exceed customer requirements.
• Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.
• Manages key performance indicators and other related measurements, providing analysis, reporting and recommendations on a timely basis.
• Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
• Assists in establishing budgets for the facility and implements controls necessary to keep expenditures within budgetary limitations.
• Ensures that inventory and cycle counts are performed and where necessary, completes appropriate investigation and approved adjustments.
• Provides leadership to operations group by: Hiring, training, developing and scheduling competent staff
• Articulating the goals of the operations and Company including but not limited to health and safety, productivity, housekeeping
• Providing opportunity for success
• Providing feedback and measurement of success
• Manages ongoing relationships and interactions with customers, vendors and carriers working to assure adherence to contractual agreements.
• Will ensure that employees are trained as necessary. This includes cross-training to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations.
• Accountable for the facility safety programs to provide a safe workplace for all employees and within the regulations of local and provincial legislations.

• Assumes additional related responsibilities as required. 

CORE COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Ten (10) years distribution experience (some of which in a 3PL environment)
• Five (5) years of managerial experience

Qu’est-ce que vous y gagnez:

• travailler dans un environnement où la sécurité est notre priorité majeure
• l'occasion de faire carrière dans une entreprise en pleine croissance
• une couverture sanitaire, des soins dentaires et ophtalmologiques fournis par l'entreprise pour vous, ainsi que votre famille
• une assurance vie, une assurance invalidité
• des programmes de bien-être pour votre bien-être et celui de votre famille
• programme d'épargne-retraite
• événements sociaux, journées d'appréciation des employés et bénévolat communautaire ;
• indemnité pour les vêtements de l'équipe de l'entreprise

Nous nous engageons à créer et à favoriser un cadre de travail diversifié où les personnes se sentent incluses et valorisées. Nous encourageons également les candidatures de toutes les personnes ayant le profil recherché.

En cas de besoin de mesures d'adaptation en raison d'une capacité ou d'un besoin particulier à un stade quelconque du processus de recrutement, veuillez contacter un membre de notre équipe des ressources humaines.