Job Title: Guest Services Representative

Location: North Vancouver

Department: Guest Services

Reports to: Manager, Guest Services

Role Status: Full and Part time – Seasonal

About Us

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges.  We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge.  We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply. 

Job Summary

We are looking for team members with excellent people skills, are highly organized and have a passion for the outdoors and recreation. The best Guest Service representatives have strong communication skills, patience and a drive to make a difference for our visitors.  Job tasks are varied by the day and season and include booking programs, passes, tickets and other activities.  This customer service department is fast paced, demanding but fun.   

Essential Job Functions:

• Responsible for responding to guest inquiries, resolving guest concerns and making recommendations during the purchase of guest experience passes 
• Process sale transactions via cash, credit and debit; balance floats, and complete cash close-out procedures
• Drive the sale of products by achieving or exceeding sales targets
• Knowledgeable about our products, services, and promotions
• Answer inbound phone calls, making outbound sales calls, identifying and resolving caller needs, and providing information through our onsite Call Center
• Assist with off-site events and marketing/sales initiatives
• Maintain sales records and files and ad hoc reporting as needed
• Maintain basic housekeeping standards; ensuring the Guest Services offices and washroom facilities are cleaned/sanitized and well presented        
• Perform all other duties as assigned

Required Qualifications and Abilities

• A minimum of one (1) year in customer service preferred
• Experience handling cash transactions via cash, credit and debit an asset
• Previous call center experience an asset
• Secondary Language Skills an asset (Spanish and Mandarin preferred)
• Must be personable, friendly and outgoing with excellent customer service skills
• High energy and a strong work ethic

Compensation and Benefits

• $18.44 - $21.57 per hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• RRSP matching plan after 1 year of service
• Free access passes for dependents

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.