Sr. Technical Services Engineer

Sr. Technical Services Engineer

Employment Type:Full-time Permanent

Location:US Atlanta Region (remote)

Hours:40 hours per week

Travel:50-60% (US regions)

Get To Know Us!

ERCO Worldwide’s century-long tradition of excellence has firmly established its reputation for providing reliable, intelligent, and environmentally responsible manufacturing on a global scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet. Grounded in our commitment to sustainability, we serve multiple industries such as pulp & paper, oil & gas, agriculture, food processing, water treatment and more! It’s our goal to make everyone’s lives more productive, convenient, enjoyable, and safe.

Our Vision:

To be a leader in delivering innovative and sustainable chemical solutions that improve lives and the health of our planet.

Our Mission:

We endeavour to provide unmatched value and expertise through sustainable, intelligent, and reliable products and solutions, creating genuine customer relationships.

Our Values:

Consistent and Dependable:Customers can expect excellence from ERCO. We deliver reliably, operate safely, and care about our customers’ success.

Knowledgeable and Innovative:ERCO helps evolve and improve our industry through thought leadership, manufacturing and product innovation, and proven expertise.

Proactive:ERCO makes decisions that ensure sustainable health for our employees, customers, and environment.

To learn more click here.

Join The Team:

ERCO Worldwide is looking for a Senior Technical Services Engineer to join our IDI Technical Service team! This position will retain and increases customer base through technical application and training of chlorine dioxide use in municipal, oil & gas, food, domestic water and industrial markets. Once a sale is eminent, the prospect will be transitioned over to the sales organization, which will handle the new account acquisition.

The Role:

• Works directly with customers in training and application of Chlorine Dioxide technology to maintain and improve company market position.
• Validates the performance of chlorite and chlorine dioxide for applications in the field.
• Develop and provide customer & distributor chemical and equipment training.
• Communicate prioritized account status and opportunities to supervisor, sales and engineering.
• Assist with trouble shooting at existing accounts.
• Assist with Chlorite and PurDOX equipment sales involving the sales organization.
• Make technical suggestions regarding modifications to product performance and serviceability.
• Provide input to the service schedule to help ensure that it meets the contractual requirements with each customer account.
• Oversees all Chlorite and PurDOX equipment sales involving the sales organization to minimize sales involvement from a time management.
• Attend trade conference and present papers to the industry.
• Leads ClO2 technical forum presentations and discussions to customers in support of sales team.

The Person:

• Bachelor’s in Chemical Engineering is required
• Master’s in Chemical Engineering is preferred
• 10+ years in water treatment/engineering industry
• CIO2 industry experience is an asset
• Excellent troubleshooting and problem-solving skills
• Time and project management experience with high level of accuracy and attention to detail

The Value You Bring:

• Strong health and safety mindset
• Strong relationship builder – collaborative, team-builder
• Focused and results driven, transparent, and articulate
• Drives continuous improvement
• Resilient – can adapt to changing environments/technology
• Proactive – takes initiative, creative, stays ahead of the curve, enthusiastic, inspirational

What you’ll love about us!

Competitive Benefits:

We take pride in providing our employees with a competitive compensation package to help promote your wellbeing and that of your family. Here are some of the perks we offer:

• Health and Dental Benefits on Day 1
• Health Care/Wellness Spending Account
• Annual Short Term Incentive Bonus
• Staff Recognition Awards
• Tuition Reimbursement
• Employee and Family Assistance Program
• Paid time off
• 401k match
• Disability Insurance
• Maternity/paternity/parental leave support with top up option

Developmental Opportunity:

At ERCO we believe in continuous improvement, not just with our processes, but with our employees too! We have an excellent L&D department who create and facilitate training courses for our ERCO University platform on all topics for the development of our people. We also help cover and encourage employees to take courses and attend conferences to further their knowledge and skillsets!

ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants. If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs.

Get to know us more by visiting our websiteand LinkedInpage!