Rental Manager

The Driving Force Inc. is currently seeking a Rental Manager to oversee our Rentals department in our Whitehorse location. We are in pursuit of a dynamic leader who is dedicated to delivering exceptional service and cultivating enduring relationships within our high-traffic branch.

At the Driving Force Inc., we prioritize the professional growth and personal well-being of our team members. Join our team, you will immerse yourself in a supportive environment devoted to your success and overall welfare, even amidst the fast-paced environment of our most frequent locations.

Why consider working with us?

• You are valued and supported with competitive pay and benefits, such as extended health coverage, dental benefits, and a personal spending account.
• We prioritize your team’s well-being by offering various perks, including a 50% discount on rentals at any DRIVING FORCE location and a company matched savings and emergency funds program for your future security.
• We emphasize work-life balance, offering 3 weeks of accruable vacation, a flexible work arrangement, and wellness programs for personal and family focus.
• We are commitment to your growth with our inclusive and enjoyable company culture that allows career advancement through hands on training and opportunities for career progression within the organization.
• You will experience a vibrant and cooperative work atmosphere, along with the chance to collaborate with a forward-thinking team in the automotive sector.

What you’ll do:

• Set goals, train, encourage and coach team members on company goals and values
• Building and maintaining customer relationships in person, over the phone and through email.
• Ensure reservations are booked according to the process, rentals are opened and close when required.
• Complete necessary paperwork
• Ensure Day to day operations are maintained to the highest standard
• Organize vehicle deliveries and pick-ups to ensure we are continually meeting agreed conditions and deadlines
• Communicate promptly with the Branch Manager and/or Leadership regarding opportunities and new or reoccurring customer issues that arise
• Participate in Budget planning with the Branch Manager
• Maximize sales revenue and vehicle utilization according to company policies and guidelines
• Ensure Health & Safety policies and processes are achieved
• Ensure that department reporting processes and standards are continually maintained
• Actively promoting TDF Group Rentals services in alignment with company brand policies and standards

What You Bring

• Excellent leadership skills with the passion to help mentor a successful team   
• Minimum 5 years in a management role is required
• Strong interpersonal and communications skills
• Excellence and experience in customer service
• Works well under pressure, can multitask, handle stress and is a problem solver.
• Experience in retail or business to business sales, marketing and customer service
• Must have experience within a similar industry supervising a large team   
• Strong alignment with the DRIVING FORCE values – Integrity, Passion, Commitment and Respect

The Driving Force Inc. is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.

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