Operations Supervisor, Health and Recreation

PURPOSE:  

The Operations Supervisor at the Cape Breton Health and Recreation Centre is responsible for ensuring the safe and efficient operation of the facility. This role involves overseeing day-to-day operations, managing staff, overseeing maintenance of the facility, and ensuring high standards of customer service and safety. The Operations supervisor may also have similar duties in areas on campus such as the fitness facility located in the CBU Arena.

SPECIFIC RESPONSIBILITIES:  

Administrative Coordination:

• Coordinate general administrative duties including facility scheduling, user sign-in/sign-out processes, budgeting, and projected revenue management.
• Accept and manage booking requests while upholding positive customer relationships.
• Prepare and provide formal monthly scheduling and financial reports.
• Coordinate with CBU internal conference services teams, athletics department, marketing, and other stakeholders as required.

Staff Management:

• Hire, train, and schedule facility staff, including part-time student employees.
• Provide guidance on policies and procedures and have authority for certain personnel actions.

Facility Operations:

• Oversee and coordinate the maintenance and repair of the facility, grounds, and associated equipment performed by in house staff or contracted resources.
• Oversee building systems including mechanical, electrical, plumbing, HVAC, safety, and waste management.
• Track service requests, ensuring they are completed within established timelines and quality standards.
• Schedule and ensure completion of preventive maintenance, coordinating work with contractors and skilled trades as needed.
• Coordinate maintenance and inspections of building life safety systems (fire alarm systems, elevators, etc).
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Customer Service & Safety:

• Complete daily cash reports, manage membership sales and records, manage and occasionally operate the point-of-sale system.
• Monitor and replenish facility supplies, ensuring adequate stock of essentials like toilet paper, paper towels, and soap.
• Ensure compliance with health and safety regulations, advising participants on appropriate attire and enforcing rules as necessary.
• Ensure all sports equipment is maintained, set up when needed, and stored properly after use.

Facility Upkeep:

• Arrange custodial services and carry out light housekeeping duties such as managing supplies, housekeeping in common areas and public spaces, emptying trash, etc.
• Arrange and oversee lawn/turf care, snow removal, etc.
• Ensure all lights are turned off and all doors and gates are locked when closing the facility.

Additional Responsibilities:

• Assist with overseeing preparation for the facility for events and activities, including ensuring that the furnace is operational during winter months.
• Empty garbage as needed and ensure the cleanliness and readiness of the facility.
• Perform other duties as assigned by the Manager, Arena Operations.

QUALIFICATIONS and SKILLS:

• Proven experience in facility management (3 years), particularly in a recreational or sports facility.
• Bachelor of Sport and Physical Activity Leadership or formal training in Facilities Management would be considered an asset.
• Strong organizational and administrative skills.
• Ability to manage and lead a team effectively.
• Excellent communication and customer service skills.
• Knowledge of building systems and maintenance procedures.
• Ability to work flexible hours, including evenings and weekends as required.
• Certification in First Aid/CPR and familiarity with health and safety regulations is an asset.

Working Conditions:

• The position involves both office work and physical tasks, including light housekeeping duties and handling sports equipment.
• Must be able to handle the physical demands of the job, including lifting, carrying, and operating machinery as required.
• The role requires working in various environments, including indoor facilities and outdoor grounds, with exposure to varying weather conditions.