Application Support Analyst JDE E1

Position Overview

We are seeking a highly skilled and experienced JD Edwards E1 Application Support Analyst to join our dynamic IT team. The ideal candidate will have a strong background in application support, problem-solving skills, and the ability to lead technical projects. As a Application Support Analyst, you will be responsible for providing expert-level support for our applications, ensuring their optimal performance, and facilitating smooth operations across various business units.

Responsibilities

1. Application Support and Troubleshooting:
• Provide advanced technical support for complex application issues and escalate unresolved issues to appropriate teams.
• Analyze application logs and performance metrics to identify and resolve issues promptly.
• Collaborate with developers and vendors to diagnose and address application-related problems.
2. Incident Management:
• Manage and prioritize incident tickets, ensuring timely resolution and minimal impact on business operations.
• Coordinate with other IT teams and departments to ensure effective incident management and communication.
3. System Maintenance and Upgrades:
• Oversee routine maintenance, patches, and upgrades for applications to ensure stability and security.
• Plan and execute application deployments, ensuring minimal disruption to end-users.
4. Performance Monitoring and Optimization:
• Monitor application performance and identify opportunities for optimization.
• Implement and manage performance tuning strategies to improve application efficiency.
5. Documentation and Reporting:
• Develop and maintain comprehensive documentation for application support processes, troubleshooting guides, and knowledge bases.
• Prepare and present reports on application performance, incidents, and support activities to management.
6. User Support and Training:
• Provide expert guidance and support to end-users, including troubleshooting and resolving complex user issues.
• Develop and deliver training materials and sessions to enhance user knowledge and application proficiency.
7. Project Management:
• Lead and participate in application-related projects, including system upgrades, integrations, and new implementations.
• Collaborate with project teams to define requirements, scope, and deliverables for application projects.
8. Continuous Improvement:
• Identify and recommend process improvements to enhance application support efficiency and effectiveness.
• Stay updated on industry trends and best practices to apply innovative solutions and technologies.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. JD Edwards EnterpriseOne certifications  are a plus.
• Experience: Minimum of 10 years of JD Edwards (JDE) support, configure, implement with a strong knowledge of the JD Edwards EnterpriseOne Technical Foundation tools and CNC functionality.
• Soft Skills:
• Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Excellent communication and interpersonal skills to effectively interact with technical and non-technical stakeholders.

• • A customer first attitude to maintain and improve satisfaction.

• Ability to work effectively in a goal-oriented team environment.
• Ability to quickly grasp, articulate and document complicated business and technical issues.