Customer Service Representative - Logistics (Hybrid mode)

What we can offer you

• Competitive salary and benefits package
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• To provide the highest level of customer service to clients, vendors, and service providers in acquiring the proper import/export documentation.
• Facilitate set up of Mexican IOR file with Buckland MX broker Portfolio Partnership.
• Integrate Legal MX files on IOR and update forms in compliance on Mexican regulations early on calendar year.
• Coordinate all shipments for customs clearance on timely fashion and ensure process flow based on best practices per shipment type: Air, Land.
• Communicate, delegate and expedite shipment clearance through multiple ports with Buckland MX Vendors in accordance on client’s priorities and instructions.
• Assist on Compliance and monitor operations per types: V1, RT, F4, A3 and other as requested.
• Preparation of customs and internal documents for customs clearance.
• Coordinate daily tasks in an efficient manner; prioritize activities and define urgent process reviews for Warehouse and office improvement.
• Completion of mid to high volume shipment clearance for Air, Land on different Mexican Ports of entry/outcome.
• Prepare daily and weekly reports based on shipment status for Air, Land shipments.
• Assess customs operation performance for MX Vendors.
• Provide information requested for Mexican Trade compliance.
• Perform auditing on BGSS and shipments documents are promptly upload on Buckland Portal.
• Queries handled in a prompt, efficient and professional manner
• Integrate Summary Shipment for Liquidation Box Reports.
• Provide management reports and full accountability for billing.
• Client servicing and reporting of any issues to Team Leader/Manager
• Work to be performed in conformance with the Buckland Quality System (BQS)
• Other duties or projects as assigned.

What we need from you

• International Business/International Commerce/International Logistics Bachelor Degree.
• Excellent customer service skills and ability to generate and follow up on sales leads
• Ability to identify, develop and implement processes improvement initiatives
• Demonstrated problem solving, organization skills with attention to detail
• Strong attention to detail and ability to handle multiple tasks.
• Strong team player with the ability to work independently.
• Above average and accurate keyboarding skills.
• Must be flexible for work on weekends and holiday as required.
• Some travel may be required to our office locations.
• Impeccable record. 

What skills & experience you’ll bring to us

• +3 Years plus experience with Mexican Import/Exports Operations.
• Proven Knowledge on Mexican Legislation in Foreign Trade Business.
• Customs Experiences is an asset.
• English Language Skills as native or second language (Toefl 550).
• Working knowledge of Microsoft Office, excel skills, Windows, an asset.
• Position Regulated by Mexico STPS.
• Must be legally eligible to work for the Company at all times
• Valid Passport and ability and desire to occasionally travel to USA/Canada