Senior Director/Executive Director, Customer Engagement

Boston, MA, USA Req #258
Thursday, April 11, 2024
Who We Are:  
Xenon Pharmaceuticals (NASDAQ:XENE) is a neuroscience-focused biopharmaceutical company committed to discovering, developing, and commercializing innovative therapeutics to improve the lives of people living with neurological and psychiatric disorders. We are looking for great people who thrive in a respectful, collaborative, inclusive, and productive culture to join the Xenon team. 
What We Do: 
We are advancing an exciting product pipeline to address indications with high unmet medical need, including epilepsy and depression. Our flagship azetukalner program represents the most advanced potassium channel modulator in clinical development for multiple indications. Building upon the positive results and compelling data from our Phase 2b “X-TOLE” study in adult patients with focal epilepsy, our Phase 3 epilepsy program includes multiple clinical trials evaluating azetukalner in patients with focal onset seizures and primary generalized tonic-clonic seizures. In 2024, we are planning to initiate a Phase 3 azetukalner program in major depressive disorder, based on topline data from our Phase 2 “X-NOVA” clinical trial. In addition, we are proud of the leading-edge science coming out of our discovery labs, including early-stage research programs that leverage our extensive ion channel expertise and drug discovery capabilities to identify validated drug targets and develop new product candidates. Backed by a strong balance sheet to support our growth plans, we continue to build a fully integrated, premier neuroscience company with strong discovery, clinical development, corporate, and commercial operations. 

About the Role:

We are seeking a Senior Director/Executive Director, Customer Engagement to join our team. The individual will be an integral member of the Commercial team and will lead commercially focused customer engagement activities for XEN1101, as well as future products. 

The key primary responsibility is to support key US Commercial strategic market development strategies for the epilepsy launch. Individuals should be an exceptional business leader with deep epilepsy and neurology experience who will work nationally to maintain: 1) KOL Engagement and 2) Uncover key market impact drivers. This role will ensure close working relationships with cross-functional partners in a compliant manner.

This position requires close collaboration with the Commercial team, Medical Affairs team, and other key business partners to elevate corporate brand awareness/advocacy. This role requires demonstrated ability to thrive in a dynamic and ambiguous environment. The Senior Director/Executive Director, Customer Engagement will require greater than 50% travel (can be up to 75% travel) to field-based educational events (many occurring on weekends). This includes internal meetings, advisory boards, medical meetings, and congresses.

This position reports to the Chief Commercial Officer and will be in Boston, MA, USA. We will consider other jurisdictions for exceptional candidates. The level of the position will be commensurate with the candidate’s education and industry experience. 


  • Identify, cultivate, and maintain long-standing relationships with national and regional KOLs and advisors in support of epilepsy therapeutic area in collaboration with Medical Affairs.
  • Support commercial KOL influence-mapping initiatives by developing profiles and engagement/communication plans for each assigned KOL and validate commercial target list.
  • Monitor KOL insights regarding current and future treatment patterns that may impact the commercial strategy and provide feedback for consideration.
  • Address customer service issues/identified needs and coordinate cross-functional action plans.
  • Act as a liaison between KOLs and internal collaborative cross functional partners.
  • Attend and coordinate regional and national congresses to support initiatives, identify & select for product theatres, develop appropriate collaboration, and assist in personnel education.
  • Collaborate with the Marketing and Business Analytics Team to refine positioning, disease, and branding campaign, and assist in the development of strategies/messaging to drive treatment education.
  • Align with field partners such as Medical Science Liaisons on complementary initiatives.
  • Support of brand strategy inclusive of mapping, framework development, innovative engagement planning for current brands and future launches, KOL strategy and planning.
  • Support planning and execution of Xenon’s future presence at assigned national and regional HCP conferences and scientific meetings in collaboration with marketing.
  • Identify novel opportunities to partner with national and regional professional HCP associations to drive disease and product education.
  • Formalize meetings (live, virtual, Congress) with senior leadership and KOLs.  
  • Develop and propose short- and long-term objectives for the function in accordance with overall Company strategies and plans.
  • Plan and manage budget proposals and approved budgets in accordance with the Company’s strategic and operating plans and Finance policies.
  • Recruit, lead, direct, develop, coach and evaluate direct reports, if any, in accordance with the Company’s Human Resource policies and practices.
  • Act in accordance with Company policies, including, for example, the Code of Business Conduct and Ethics and ensure policies are understood and followed by direct reports, if any.
  • Some international travel may be required.
  • Other duties as assigned.


  • A minimum of a BA or BSc degree in a related field is required; MBA, PharmD, PhD or other related graduate degree preferred.
  • A minimum of 10 years of experience in Epilepsy marketing, medical, key account management, sales, or sales leadership, ideally engaging with KOLs/Influential HCPs and professional healthcare organizations.
  • Deep understanding and experience working cross functionally with various key internal & external stakeholders with a strong ability to innovate, collaborate and deliver results with desired outcomes.
  • Demonstrated understanding of key industry trends and ability to develop strategies to stay ahead of the competition and maximize patient outcomes.
  • Demonstrated ability to build and manage relevant and lasting customer relationships with strong focus on patient impact and outstanding customer centricity.
  • Excellent interpersonal, verbal, and written communication skills.
  • Able to work independently under tight timelines and be willing to contribute significantly to day-to-day operations as needed.

The base salary range for this role is $260,000 to $300,000 USD; we will consider above this range for exceptional candidates. Base salary is determined by a combination of factors including, but not limited to, education and other qualifications, years of relevant experience, and internal equity. 

Our Total Rewards program includes base salary, target bonus, and stock options, as well as a full range of benefits including medical, dental, vision, short-& long-term disability, accidental death & dismemberment, and life insurance programs, Employee Assistance Program, travel insurance, and retirement savings programs with company matching contributions.

Xenon encourages time to rest and re-charge through vacation, personal days, sick days, and an end-of-year company shutdown. Xenon highly values employee development and has an expanding Training, Learning & Development program, including a Tuition Assistance program for advanced degrees.
US positions only: Xenon Pharmaceuticals USA Inc. participates in the E-Verify program in all states in which we hire. Learn more about the E-Verify program here 

To apply for this position, click Apply Now to complete the application. We thank all applicants for their interest; however, due to the volume of applicants, only those chosen for interview will be contacted.