Specialist, UKG PRO WFM Advanced Scheduling & Forecasting

The Specialist takes a lead role on projects and uses their Workforce Management (WFM) experience to lead clients and internal resources at every stage of the project.
This is a remote position. Can be performed from anywhere in Canada or the United States. 

Duties and Responsibilities

Project delivery

Lead WFM and/or labor productivity projects for clients with the following project deliverables:

• Lead specific tasks within the project plan and provide domain expertise to assist other consultants with their respective tasks
• Lead requirement gathering sessions, develop functional or technical design, configure complex requirements in WFM vendor product, implement complex integration components, lead testing effort, provide production support
• Provide direction related to observation activities in a labor productivity engagement
• Lead analysis and development of labor studies
• Select appropriate methodology tools for internal and/or external use on projects
• Create and deliver client facing presentations with assistance from others on complex topics
• Ensure timely delivery of consultant’s assigned tasks and quality of their deliverables while working on Specialist's domain expertise
• Support Project Manager by highlighting potential project risks in a timely manner
• Demonstrate good understanding of Axsium products (e.g., Opus, Change Management); and be able to identify associated client opportunities 

Client Interaction

Represent Axsium to our clients in the following ways, leading the Axsium team as needed:

• Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platforms
• Demonstrate the ability to navigate difficult situations in a calm and structured way and seek help if required
• Understand, adapt, and act respectfully within the client’s organization and culture
• Actively guide clients to achieve desired outcomes
• Develop and maintain positive relationships with clients on projects and beyond
• Gain expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work to share with a client
• Provide insight to client on WFM operations or labor productivity and best practices

Administration

• Timely and accurate submission of timecards and expense reports
• Proactively provide notification of availability and adhere to project assignment hours
• Comply with Axsium data security policies and HR (Human Resources) policies
• Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium
• Effectively use bench time for Axsium’s improvement and for personal development

Culture

• Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity
• Take personal ownership and accountability for individual ability to positively impact Axsium’s company success
• Obtain and measurably demonstrate increasing knowledge in WFM processes and systems and labor productivity best practices, through training and experience
• Collaborate within Axsium with peers through ASK and other knowledge sharing forums

Requirements

• Excellent Communication skills, Leading requirement gathering and design workshops making recommendations to clients, project team, senior management and C-level executives through discussion and presentation
• Strong UKG PRO WFM Forecasting and Advanced Scheduling implementation experience
• Good analytical and problem-solving skills with ability to identify gaps, evaluate, and recommend alternative solutions 
• 5+ years of workforce management consulting experience developing and executing workforce management, labor productivity or HCM (Human Capital Management) implementations strategies
• 5+ years of experience working with workforce management technologies and vendors including but not limited to labor forecasting, schedule optimization, time keeping, budgeting and task management, vendor certifications 
• Deadline driven, confident, open to taking initiative, ability to multi-task 
• Excellent organizational, leadership skills, and attention to detail
• Ability to guide clients using best practices
• Database experience; SQL, Access, statistical software, and strong Excel capabilities
• Experience working with remote teams 
• Some travel required