Process Automation Business Analyst

Region: Shelton, CT 

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our Digital Automation & Configuration team as a Process Automation Business Analyst, DAC Run based in Shelton, CT. The Process Automation Business Analyst will design, document, and implement automated solutions to enhance business processes using tools like Adobe Workfront, Robotic Process Automation (RPA), and Azure DevOps (ADO). This role requires expertise in automation technologies, strong problem-solving skills, and the ability to collaborate with various teams. The successful candidate will streamline processes, enhance efficiency, and ensure seamless end-to-end workflows for our technology teams, marketing partners, and global digital collaborators. This approach will reduce manual processes, improve accuracy, accelerate time-to-market, and help further our transformation into an automated, self-service model, supporting the evolving needs of our global marketing and operations teams.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Analyze and document existing business processes and workflows.
• Onboard and utilize Adobe Workfront for project and task management, ensuring processes and testing are aligned with business needs.
• Design processes and solutions to reduce manual effort and improve efficiency: Identify areas within the team and organization that can benefit from automation.
• Implement and Integrate: Execute automation solutions into existing business processes. Ensure seamless integration with Adobe Workfront, ADO systems, and other systems used in the test automation environment.
• Test and Troubleshoot: Test automated systems to ensure they function as expected, troubleshooting as needed with teams to resolve any issues that arise.
• Maintain and Update: Regularly review and evolve automation systems to ensure optimal performance. Stay current on recent technologies and methodologies related to automation.
• Configure and Customize: Work with Adobe Workfront to develop and maintain templates, custom forms, automated testing workflows, and reports.
• Collaborate and Align Cross-functionally: Work closely with various technology teams to understand their needs and apply automation solutions accordingly. Help drive stakeholder alignment as needed and provide training and support to all teams on the use of automated systems.
• Document: Continuously maintain and improve automation frameworks and strategies to enhance test efficiency and coverage. Documenting all automation processes for future reference and audits. Ensure all automated processes adhere to standards for functionality and productivity.
• Support the larger QE/Testing team in the development, maintenance, and execution of automated test scripts.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Certification in business process management or automation tools.
• Tech Guru: Strong technical expertise in backend automation tools and business process management technologies, with the ability to analyze complex processes and identify automation opportunities. Stay updated with the latest industry trends and best practices in test automation and apply them to improve testing processes.
• Organizational Wizardry: Excellent organizational and documentation skills, combined with experience in project management and workflow automation.
• Solution Strategist: Strong problem-solving skills and attention to detail, along with the ability to work independently and manage multiple tasks simultaneously.
• Communication Champ: Effective communication and collaboration skills, ensuring smooth teamwork and project execution.
• Preferred experience with the following tools: Adobe suite (Adobe Workfront, Adobe Fusion, Adobe Journey Optimizer, Adobe Campaign and Adobe Analytics), Visio, Smartsheet, Azure DevOps, Jira, MS Project, Power BI, Service Now 
• Experience in a similar role within a fast-paced environment.
• Experience with robotic process automation (RPA).
• Knowledge of HTML, SQL, and other relevant programming languages.
• Familiarity with Agile methodologies and project management tools.

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension/401K/RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• And Many More…..

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.