Employment Resources Centre - Employment Specialist R&I

The opportunity:

The YMCA of Simcoe Muskoka is looking for an individual with a professional, caring and inclusive attitude to fill the role of Employment Specialist – Resource and Information. This position will provide service to customers in their independent job search, and provide in-depth information on the job search process, its tools, and related information, in workshops, information sessions, and one-on-one, either virtually or in person.  This includes the ability to support customers on computers, including word processing and troubleshooting. 

In this role, you will:

• Welcome clients to the centre, ensuring they get appropriate services for their needs
• Assist clients in the self help area, adhering to self help guidelines
• Answer the phone, directing callers to the services they need
• Complete appointment call aheads to remind clients of their appointments
• Monitor the general email, forwarding or answering emails as required

• Secure all locked storage at the end of each day, including locking and securing exterior doors
• Develop and maintain knowledge about local employers, their business, and what they look for in new employees

• Work with employers regarding job postings; follow up and rebook or cancel as required
• Maintain and update job boards, both in the centre and online, sourcing a variety of jobs
• Maintain computers and troubleshoot basic issues
• Support job coaches with resume development, mock interviews, etc., for their clients, as needed
• Complete, update and prioritize all required paperwork, case notes and documentation in a timely manner, as required
• Maintain and create content for online platforms including posting on FB weekly – job postings, community messages, etc.
• Multitask and adapt to evolving government directives

• Maintain updated knowledge of local, regional and broader labour market information, and how to access in-depth information as required

• Identify and develop tools to help customers understand the changing labour market and its impact on the job search process.
• Develop and conduct job search/employment related workshops and information sessions
• Maintain the resource area with up-to-date resources
• Observe changing needs within the existing services and look for creative new opportunities to expand them
• Participate on the Job Fair committee with other community service providers, as required
• Be able to work independently while maintaining team cohesion
• Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
• Represent Employment Services and the YMCA of Simcoe/Muskoka as per standards outlined in the YMCA personnel policy
• Understand the Performance Management model and the Service Quality Standard and its composition, and actively work with the employment team to attain, maintain, and exceed that standard

You bring:

• Proficient in Outlook, MS Word, Power Point, Excel, the internet and comfortable with new and evolving technologies and social media
• Minimum college level diploma in administration, adult education and training or social sciences, or related field preferred, or 2 -3 years’ of relevant work experience
• Strong communication skills both verbal and written
• Experience working in an environment where service is being provided to the public, and experience delivering outstanding customer service
• Demonstrated in-depth knowledge of the job search process, including new and evolving    methods of self-promotion used by job seekers
• Knowledge of major online job information and career guidance sources for all major industries and vocations
• knowledge about the community and its businesses and services, as well as current insights as to what is influencing the local labour market
• Ability to meet deadlines and a keen sense of urgency and attention to detail
• Ability to problem solve and manage crisis situations
• Ability to maintain confidentiality at all times
• Self-motivation and an aptitude to be a strong team player

• Class G license and access to a vehicle is an asset
• Willingness to participate in mandated training to be completed before or shortly after commencement of work including:

• • AODA Training
  • Health & Safety Awareness Training
  • Bill 168 (Violence & Harassment in the Workplace) Training
  • PCI Compliance
  • WHMIS
  • Child Protection Training

Why work for the Y:

At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As an Employment Specialist – Resource and Information you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.

Perks:

• Compensation – $37,011 – $39,000, per year, based on a 37.5 hour work week
• Extended Health benefits after 90 days
• Paid sick time
• Wellness day
• YMCA Health and Fitness membership
• Pension Plan after 2 years

In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

About us:

The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.

Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming. We offer over $1 million in financial assistance annually to ensure accessibility for those who cannot afford to participate.

Beyond facilities and programs, covering Simcoe County, Muskoka and Parry Sound Districts, our YMCA is a supportive community that fosters mental, emotional, and physical well-being. We empower children and youth to become strong, confident, and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them, fostering a sense of belonging. By supporting people from diverse backgrounds, ages, and abilities to achieve their health goals, fulfill their potential, and feel a genuine sense of belonging, we contribute to the creation of stronger communities.
The YMCA of Simcoe/Muskoka successfully raises over $1 million each year through strategic campaigns.

Applications will remain open until filled.

We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at hr@sm.ymca.ca.

In keeping with our commitment to child and youth safeguarding, job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.