Manager, IT Business Solutions

We’re searching for a Manager, IT Business Solutions. Are you searching for new possibilities? 

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.  

Discover what’s possible, with Westland.

As the Manager, IT Business Solutions, you will be responsible for the support of all Line of Business (LoB) systems. This includes managing the alignment of business requirements with Westland’s business needs and goals, coordinating configuration functions, and ensuring there is consistent and quality level 2 support for all LoB systems. This key role will be pivotal in driving the team’s performance, ensuring efficient operations, and optimizing the delivery of critical services.

Expected Compensation: The expected hiring range for this role is $101,600 - $127,000, with a 35-hour work week. Your rate of pay will be determined based on your individual qualifications and experience, while considering internal equity.  

Westland also offers a competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers.  Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences. 

Interested in learning more?

Why you'll love Westland:

• An open, flexible and welcoming workplace  
• Plenty of opportunities to grow and learn 
• Autonomy to drive your own success 
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds 
• A total rewards program that takes care of your financial, physical, and mental health  
• Flexible paid Values Days to celebrate days important to you 
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients 
   

Why we’ll love You:  

• You have over 5 years of experience in a managerial role, leading and motivating teams of business analysts, configuration analysts, and application support specialists
• You have a Bachelor’s Degree in Business, Information Technology, Computer Science, or other related fields
• You have solid knowledge of application support methodologies, incident managemt, and problem-solving techniques
• You are familiar with software configuration management practices and principles
• Working knowledge of the insurance and brokerage industry would be an asset
• You have exceptional communication skills, both orally and in visual/written formats
• You are extremely detail-oriented and think of yourself as methodical and well-organized
• You thrive in fast-paced, dynamic work environments and adapt to evolving business needs

Once here, you'll:  

• Provide strong leadership to a diverse team of business analysts, configuration analysts, and business application support specialists
• Collaborate closely with the Product Manager and Insurance Broker Operations Specialist to implement efficient solutions that enhance productivity, user experience, and overall performance
• Oversee the team’s handling of application support requests, incidents, and escalations
• Ensure timely and effective resolution of issues, minimizing downtime, and optimizing system functionality
• Establish and enforce best practices for business analysis, configuration management, and application support
• Provide guidance, coaching, and mentoring to team members to foster their professional growth and enhance their technical expertise including supporting training initiatives
• Foster a collaborative and inclusive work environment that promotes innovation, growth, and teamwork
• Prepare and present regular reports on team performance and key performance indicators (KPIs) and other documentation as required
• Undertake any other duties of similar level and responsibility as may be required from time to time

Want to get to know each other better? Send your resume our way.  

You belong here 
We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.  
 
At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.  
 
If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca