Residence Services Desk Attendant - Weekday Evenings

Job Opportunity 

Residence Services – Union (USW Local 1998)

Posting Date: September 4, 2024

Closing Date: September 18, 2024

Position Title: Residence Services Desk Attendant (Weekday Evenings)

Pay Scale Group: USW Pay Band 4

Department: Residence Services

Pay Rate: Hourly: Probationary $23.94 – After 480 Hours $25.86 – After 2080 Hours $28.95

Type of Appointment: Part time – 6 Month Term Contract

Normal Work Schedule: Monday to Friday 7:00 PM to 11:00 PM and additional hours as needed.

Victoria University is committed to equity in access to employment and a diverse and inclusive workplace. The University encourages applications from racialized persons/persons of colour, women, Indigenous people, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas. If you require accessibility accommodation, please contact the Human Resources Department vic.hr@utoronto.ca

Position Summary:

Under the general direction of the Residence Services Supervisor and Manager, and adhering to established policies and procedures to ensure the seamless functioning of the Victoria University Front Desk at Margaret Addison Hall, the Resident Services Attendant will be responsible for a diverse set of duties, including: welcoming students, community members and guests, managing key distribution, maintaining parking operations, delivering student mail, performing check-ins/outs, posting charges to the relevant StarRez accounts. Additionally, the position is responsible for directing incoming calls appropriately, responding to inquiries, and triaging emergency response calls.

During the summer months, the Residence Services Attendant would assist with the operations of the Hotel and Conference business. As this role requires interaction with a diverse group of people, particularly young adults, the individual must be able to maintain a professional demeanor and be approachable, courteous, and tactful. They should be dependable, remain composed during challenging situations while effectively operating with minimal supervision, and promptly address any concerns or complaints raised by clients. In a fast-paced, multitasking, and multicultural environment, the individual must utilize independent judgment/decision making utilizing all available resources to solve problems proactively and establish positive relationships with students, community members, and guests while adapting to changes and evolving circumstances. 

Qualifications Required:

Education

Community College Diploma/Certificate with some courses in hospitality and accounting or equivalent combination of education and experience.

Experience

1-year Hotel, Residence Services or Customer Service experience

Other

• Exceptional communications skills (oral and written)
• Attentive to details and accuracy
• Possess excellent organizational abilities
• Ability to handle sensitive and confidential matters with professionalism and diplomacy
• Demonstrated exceptional customer service skills and conflict resolution skills, specifically acquired through frontline interactions with students and the public
• Proficiency in accounting and bookkeeping tasks, including: cash sheet preparation and deposits
• Proficient in MS Office Programs: Microsoft Excel and Word
• Strong keyboarding ability  
• Experience with an online student management database, access control software and Point of Sale machines, StarRez or a housing system

To Apply:

Internal Candidates: Apply by visiting https://www.vicu.utoronto.ca/careers/ and click Internal Opportunities to login and submit your application.

External Candidates: Apply by clicking "Apply Now" below. 

Victoria University thanks all applicants for their interest, however, only those selected for an interview will be contacted.