You were made to save animals, we take care of the rest. Founded in 2006, VetStrategy is Canada’s largest operator of veterinary hospitals and clinics. The company operates over 340 hospitals and clinics across Canada and employs over 5,500, dedicated veterinary professionals. VetStrategy has undergone a tremendous amount of growth and continues to grow at a rapid pace. Our business model is simple; we work with our veterinary partners to acquire ownership in veterinary hospitals, and then help in the management of these practices. This allows the medical team to focus on practicing first-rate medicine, and allows the clinic’s staff, clients, and patients to benefit from experienced business operators and managers.

We take caring for our patients seriously. Our team members also embody our core principles and values of personal growth through education, compassionate and comprehensive care, and respect for the range of approaches and opinions we are fortunate to have in a multi-veterinarian practice.

About The Role

The successful candidate will spend a portion of time allocated to administrative duties and team leadership, the remaining time working alongside a team. Some responsibilities are:

Oversee smooth and efficient operations of the clinics
Recruit, train, and motivate staff
Handle HR issues when they arise, and escalate to the Operations Director if needed
Work with the Operations Director to create and execute the vision for the clinics
Help grow the clinics in both revenue and new clientele
Create action plans for the clinic and staff to maximize success
Prepare regular reports on a weekly basis

As our ideal candidate you will have:

Previous experience as an outlet manager, preferably in the veterinary, retail, or healthcare industry(but not required!)
Exceptional people skills and proven leadership skills are a must
Experience with shifts, and drafting/managing schedules
Good management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community
You must be a client service professional, who puts the client first at all times
An experienced people manager, who has hired, trained and held people accountable for their performance
Developed emotional intelligence to be able to contain emotional situations around the clinic
Solid communication skills, both when dealing with clients and interpersonal relationships
Collaboration skills demonstrating a strong desire to build rapport and solid relationships with team members, clients and the community
Financial skills to understand the needs of the business and the importance of growing revenues and controlling expenses
Passion for what you do every day! Enthusiasm, energy and a positive attitude are a must

The Clinic managers are the gatekeepers of the clinic and they will be fully supported by the Operations Director, with access to different resources, including continuous training and development to support and ensure their success in managing the clinic.

Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.

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Practice Manager - Veterinary Clinic (Halifax, NS)

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