Customer Service Clerk

Brierfield, AL 35035, USA Req #1960
Friday, May 24, 2024
Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.

 

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

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Position Overview
The Customer Service Clerk provides order processing support to Customer Service team to deliver the highest level of service. The position is a clerical support role for the Customer Service team.
 
This is an on-site role located at our Utility Pole manufacturing plant in Brierfield, Alabama.

Key Duties:
  • Accurately enters and reviews sales orders within 24 hours.
  • Inputs customer and sales data into processing system according to company procedures.
  • Ensures all proper paperwork is filed in customer folders to meet department policy.  
  • Provides backup coverage for Account Representative/Specialists.
  • Assists with special projects/reporting as assigned.
  • Supports invoicing customers, invoicing freight, and matching records for payment.
  • Develops and maintains detailed written desk instructions covering all major responsibilities.
  • May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks.
  • Participates and contributes to company safety program.
  • Performs other related duties as assigned.
  • Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

 

Qualifications:

  • Education: High School Diploma or equivalent
  • Experience: One or more years general administrative support; 2 or more years of customer service experience
  • Advanced proficiency in Microsoft Suite
  • Strong organizational skills, proactive attitude with exceptional attention to detail
  • Capability to multi-task and work under pressure of deadlines
  • Ability to work in a team environment and interface interdepartmentally

Employee Benefits:

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

  • The security of working for a company designated as an essential workplace
  • Comprehensive total benefits package with 3 medical plans to choose from
  • Several company-paid benefits including:
    • Dental and Vision coverage
    • Life insurance and Accidental Death & Dismemberment (AD&D) policies
    • Long-Term Disability Coverage
    • Access to a robust employee assistance program
  • Competitive compensation
  • Annual bonus program opportunity
  • 401(k) savings plan with generous Company match (150% on the first 4% deferred)
  • 2 weeks paid vacation and 9 holidays
  • Career advancement opportunities 
  • Ability to purchase Company stock 

 

Equal Opportunity Employer/Veterans/Disabled



 

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Other details

  • Job Family Sales
  • Pay Type Hourly
Location on Google Maps
  • Brierfield, AL 35035, USA