Customer Service Clerk

Brierfield, AL 35035, USA Req #1960
Friday, May 24, 2024
Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.


Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

Position Overview
The Customer Service Clerk provides order processing support to Customer Service team to deliver the highest level of service. The position is a clerical support role for the Customer Service team.
This is an on-site role located at our Utility Pole manufacturing plant in Brierfield, Alabama.

Key Duties:
  • Accurately enters and reviews sales orders within 24 hours.
  • Inputs customer and sales data into processing system according to company procedures.
  • Ensures all proper paperwork is filed in customer folders to meet department policy.  
  • Provides backup coverage for Account Representative/Specialists.
  • Assists with special projects/reporting as assigned.
  • Supports invoicing customers, invoicing freight, and matching records for payment.
  • Develops and maintains detailed written desk instructions covering all major responsibilities.
  • May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks.
  • Participates and contributes to company safety program.
  • Performs other related duties as assigned.
  • Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



  • Education: High School Diploma or equivalent
  • Experience: One or more years general administrative support; 2 or more years of customer service experience
  • Advanced proficiency in Microsoft Suite
  • Strong organizational skills, proactive attitude with exceptional attention to detail
  • Capability to multi-task and work under pressure of deadlines
  • Ability to work in a team environment and interface interdepartmentally

Employee Benefits:

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

  • The security of working for a company designated as an essential workplace
  • Comprehensive total benefits package with 3 medical plans to choose from
  • Several company-paid benefits including:
    • Dental and Vision coverage
    • Life insurance and Accidental Death & Dismemberment (AD&D) policies
    • Long-Term Disability Coverage
    • Access to a robust employee assistance program
  • Competitive compensation
  • Annual bonus program opportunity
  • 401(k) savings plan with generous Company match (150% on the first 4% deferred)
  • 2 weeks paid vacation and 9 holidays
  • Career advancement opportunities 
  • Ability to purchase Company stock 


Equal Opportunity Employer/Veterans/Disabled


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Other details

  • Job Family Sales
  • Pay Type Hourly
Location on Google Maps
  • Brierfield, AL 35035, USA