Bilingual Onboarding and Account Administrator

We’re Hiring!

Bilingual Onboarding and Account Administrator

Toronto, ON

www.socan.com

Full-time

Remote / Hybrid

WHO WE ARE

SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 185,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us   

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM   

SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism.   

WHY WORK WITH US?

• Make a difference by supporting and collaborating with a vibrant and creative community
• Enjoy many options for workplace flexibility and work-life balance
• Get involved in the rapidly changing creative space
• Advocate for and empower the creative community
• Together, we’ll help music creators earn more income and make a living

WHAT WE OFFER

• 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
• Twelve paid sick days annually (including five personal days) 
• Virtual My Wellness program, including access to Toronto’s SOCAN fitness facility
• Annual Performance Incentive bonus (dependent on a personal and company performance) 
• Defined contribution Pension Plan
• Comprehensive, health and dental benefits program
• Inclusive and collaborative working environment  

ABOUT THE ROLE

SOCAN is home to over 185,000 songwriters, composers, and music publisher members. In this role, you will be responsible for processing new applications and act as a first point of contact for people looking to join SOCAN.   You will provide excellent and detailed administrative support to our applicants, members, and the general public.  The Member Services department is a fast-paced environment, and you will be required to perform various administrative tasks in addition to the processing of applications.

WHAT YOU’LL DO / KEY RESPONSIBILITIES

• Research, verify and process new member applications  
• Inbound and Outbound contact with applicants for clarification and additional information as required 
• Administrative functions including data entry, scanning and documentation of member agreements, mail distribution, processing direct deposit updates, publishing agreements. 
• Adhere to quality control and performance standards according to department metrics and SLA’s  
• Providing detailed information to general public and applicants on SOCAN’s mandate and application requirements 
• Assisting with new member online access and login credentials 
• Maintaining and providing application statistics to direct report 
• Other duties as required 

WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE

• Minimum 2 years administrative and data entry experience in a fast-paced environment 
• Experience working with MS Office suite applications 

Experience working with CRM databases  

• Excellent written and oral communication skills in English and French are required 
• Excellent interpersonal skills with an emphasis on customer service 
• Strong listening skills 
• Strong time management and organization skills;  
• Ability to prioritize and multi-task 
• Ability and willingness to adapt to changes in structure and policy and procedures 
• Detail-oriented

ACCESSIBILITY & ACCOMMODATION:

SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.

EQUAL EMPLOYMENT OPPORTUNITY

SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply.  Research has shown underrepresented groups often only apply when they feel 100% qualified.  We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply

HOW TO APPLY

If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/

Thank you for your interest in our company; we will be in touch with those candidates we wish to interview.

To learn more about SOCAN, go to www.socan.com. You can also follow us on LinkedIn, X, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).