Senior Software Sales Engineer, Remote US

This is a remote position and can be located anywhere in the United States.

AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE.

Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems.

Let’s make a difference!  

BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH

This role will be responsible for assisting in shaping and delivering on the Health Data Fabric (HDF) anchored in Smile Digital Health’s FHIR platform. As a trusted Sales Engineer, you will help Clients and prospective customers understand the full breadth, technical and, business details of Smile’s solutions through custom Proof of Concept (PoC), presentations, demonstrations and, support the development and response of RFPs by detailing adoption and migration of existing systems and data to the Smile platform. 

Responsibilities:

• Act as a trusted technical advisor to prospect and existing customers by determining and analyzing complex technical product functionality gaps, and collaborating with various internal teams to develop solutions that meet customer expectations. 
• Develop strong relationships with varying levels of the client and maintain up-to-date knowledge of business objectives, vision and goals to determine ROI, opportunities and product requirement(s).
• Proactively lead the customer on their buy Journey by understanding and anticipating their needs and pain points and offering impactful, persuasive solutioning.
• Provide scoping and sandbox environment support and substantiate business and technical solutions offered to existing and prospective clients. 
• Collaborate with cross-functional teams to develop and demonstrate ROI based on technical product capabilities that align with client business objectives and goals.
• Creating high-level IT architecture specifications and design documents along with troubleshooting and resolving issues with design.
• Identify solutions for existing challenges or obstacles and anticipate potential future challenges. 
• Support the design and migration of data to Smile’s platform while being sensitive to the customer’s business model and cultural transformation towards a Smile Health Data Fabric.
• Support and contribute to customer proposals and closing by preparing and delivering technical presentations explaining products and services to prospective customers through technical and product demonstrations, presentations and on-going technical consultation.
• Support the development of Sales and Account Management strategies by providing technical expertise. 
• Act as a technical liaison between customers, service engineering teams, product teams and support.
• Rapidly develop and maintain a deep knowledge of Smile’s products, FHIR, market trends and customer environment.
• Collaborate cross-functionally to continuously improve product, sales and marketing.
• Comply with the privacy, security and confidentiality policies.

Requirements:

• 8 -10+ years of experience leading business development, technical sales and/or customer consulting as well as contributing to the system design or architecture (architecture, design patterns, reliability, and scaling) of new and current systems. 
• Experience in healthcare, technology or a similar industry, is preferred.
• Professional software development experience is preferred. 
• Significant hands-on experience in implementation and customer consulting. 
• Experience building complex technology-based systems that have been successfully delivered to customers, particularly at scale.
• Ability to take a project from scoping requirements through the launch of the project.
• Excellent communication skills with the ability to explain complex technical software product features, technical designs, product strategy, and intended solutions.
• Demonstrate ability to present and influence all levels of an organization up to and including C-level/Executive level. 
• Previous experience leading and/or senior-level contributions to strategic RFP response development. 
• Knowledge of professional software development practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Experience providing support to new hires and colleagues to improve their skills and help elevate the effectiveness of the overall team and company.
• Knowledge of at least one major CSP and deployment patterns including CI/CD, container, orchestration, IaaS scripting and architecting.
• Knowledge and/ or experience in modern programming tools and development patterns such as microservices architecture, scalable enterprise, etc.
• Experience with health technologies (i.e. HL7 FHIR) is highly preferred.

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values and because our people are the foundation of our success, we remain dedicated to building diverse and inclusive teams. We welcome and encourage candidates of all backgrounds to apply. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.