Visitor Experience Agent

Visitor Experience Agent

Do you enjoy working in a fast paced exciting environment? Does being part of a great team working together to achieve goals sound like it’s right for you? Would you like to contribute your ideas and know-how towards an exceptional customer service experience?

If this describes you, then you could be a Science North Visitor Experience Agent! This role, within in the Onsite Sales area, is responsible for maximizing sales opportunities, ensuring operational excellence, and for offering outstanding customer service to each visitor they encounter at our world renowned science centre.

You will apply your professional sales and service experience to lead daily operations of the front of house, including;

• Managing school, group and bus tour bookings
• Collaborating with the marketing team to create impactful visitor communication
• Coordinating of large groups and daily itineraries
• Creating invoices, processing payments
• Ensuring proper communication to organization through reporting and email correspondence
• Assessing sales and performance results against targets
• Facilitating cross-selling and promotion of Science North products to drive business
• Supervising front of house visitor-facing staff
• Managing visitor needs, complaints and general inquiries
• Assisting with daily operational needs; selling tickets, memberships and answering phones

You will utilize a host of key skills to maximize sales, perform service recovery and coach staff to excellence;

• Exceptional written and verbal communication skills
• Critical thinking and problem-solving abilities,
• Effective time management skills
• Superior attention to detail
• Customer focused attitude
• Fluency in English and French
• Strong computer skills

Compensation Highlights:

• Full-time permanent opportunity
• Competitive salary starting at $37,300 per year
• Annual performance and merit increase consideration
• Participation in the Science North Employee Incentive Plan
• Flexible work arrangements
• Comprehensive group benefit package including medical, dental, vision, paramedical, life/travel insurance, short and long-term disability coverage, 24/7 telemedicine access, wellness spending account/ onsite physio/chiro services
• Pension plan following one year
• Science North annual family membership
• Onsite gym
• Free or discounted admission to other attractions outside Sudbury, Science North facilities and program discounts, fitness membership contribution, on-site parking, on-site gym
• Professional development opportunities
• Minimum 3 weeks vacation with incremental entitlements of one week after 5 and 10 yrs of service
• Free onsite parking

Apply online at http://sciencenorth.ca/careers. An early application represents your best opportunity for consideration. Science North is committed to an inclusive workplace and invites applications from all qualified individuals to join our diverse team. Accommodations are available upon request in all aspects of Science North’s selection process. We thank all interested candidates; only those selected for interviews will be contacted.

Science North is grateful to work with First Nations across Northern Ontario and we give thanks to the Indigenous Peoples who have cared for this land since time immemorial. We pay respect to their traditions, ways of knowing, and acknowledge their many contributions to innovations in Science, Technology, Engineering, and Mathematics, past and present. We also recognize the Métis Nation of Ontario for their historic and ongoing contributions. Science North commits to deepening engagement, relationships and partnerships in order to advance truth and reconciliation, honour and reflect Indigenous ways of knowing, grow economic opportunities, and collaborate with Indigenous peoples as partners in order to inspire all people to be engaged with science in the world around them.

Science North is a registered charity and is an agency of the Government of Ontario