Corporate Office - Network Support Technician

Running Room IT - Network Support Technician

The Running Room seeks an enthusiastic, tech-minded individual to join our Help Desk team. As a member of our internal IT support team, you’ll be exposed to a wide scope of responsibilities and will have the opportunity to work with all aspects of the IT infrastructure, from end users and desktops up to core server, storage, and network equipment, and everything in between.

Responsibilities:

- Maintain, troubleshoot and administer the use of LAN, WAN, computer workstations and peripheral equipment

- Configure, troubleshoot and administer site-to-site and Client Access VPN

- Configure, troubleshoot and administer Windows servers (Exchange, Print, File, Active directory)

- Security patching workstations and servers

- Perform data backups and disaster recovery operations

- Account and group management in AD, Azure and O365

- SharePoint site management (create, delete and manage access permissions)

- Serve as the first point of contact for all technical issues via phone, email, and ticket, and own those issues until they are resolved.

- Escalate issues to the appropriate teams/personnel while maintaining ownership.

- Perform local troubleshooting at our main office and remote support to our retail stores.

- Work in a fast-paced environment where priorities can change daily

- Support, troubleshoot, and perform regular maintenance tasks on the IT infrastructure, including video surveillance system, Windows servers and numerous applications.

- Utilize a knowledge base and documentation to find solutions to unique problems and develop and document new solutions

- Participate in afterhours rotation shift

Required Skills:

- Proficiency in Cisco/Fortinet, Microsoft 365, SharePoint and Ubiquiti technologies

- Knowledge and experience with Site to Site and Client Access VPN

- Knowledge and experience of Windows Server technologies such as Active Directory, Group Policy, Windows 2012, 2016 and above.

- Knowledge and experience of virtualization technologies such as VMware vSphere and hyper-converged technologies

- Knowledge & experience of backup technologies, including tape and disk-to-disk, about the backup and restore of both physical and virtual servers

- Installing, configuring, and troubleshooting PC and Mac hardware

- Installing, configuring, and troubleshooting Windows 10, 11 and macOS applications

- Proven problem-solving skills and ability to resolve a variety of technical issues

- Experience with remote user support and troubleshooting

- Strong technical writing and documentation skills

- Ability to independently research and investigate issues and implement solutions in line with industry best practices

- Motivated self-starter who excels in tackling projects with minimal supervision

Education:

A bachelor's degree, completion of a network administration or system admin diploma, degree or equivalent program, or experience will all be considered.

- CCNA/Network+ and Windows server administration Certification would be an asset

- A+ certification would be an asset

Experience in a help desk environment is a huge asset, but alternative experiences like network & server administration and PC repair are valuable.

All levels of experience and education will be considered. If you think this is a good fit, please apply!

Contact:

Please send your resume and cover letter to blad@runningroom.com with Network Support Technician in the subject line. In the cover letter, please mention your expected salary. We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

Running Room welcomes and encourages applications from people with disabilities.  Upon request, Running Room will provide accommodations from candidates taking part in the selection process