Part-Time Dispatch

Reports To

Mountain Operations Manager/Supervisor

Summary

This is a part time seasonal role 2 or 3 out of 7 days a week

The first 90 working days of employment for full/part time seasonal employees is a probationary period.

The Dispatcher works as part of the Mountain Operations team.  They are responsible for managing consistent radio communications for all departments and all phone calls directed to Dispatch.  They are to ensure that the appropriate personnel are dispatched in emergency situations as well as completing correct paper work and filing at the end of each day.

Core Competencies

• Ability to stay calm and work efficiently in stressful situations
• Must have basic computer skills (Word, Excel, Internet)
• Excellent communication both verbally and in writing
• Superior telephone manners and strong interpersonal skills
• Ability to prioritize and manage conflicting demands
• Capable of working inside, ability to multi-task
• Ski/snowboard at an intermediate level
• Experience in dealing with the general public
• Valid class 5 driver’s license
• An 80-hr first aid course is an asset
• Ski Industry experience is an asset
• Dispatch experience (radio communications) is an asset

Job Duties

• Manage consistent radio communications for all departments across the mountain
• Manage phone calls directed to Dispatch as required
• Dispatch the appropriate people in emergency situations
• Work in a courteous, friendly, cooperative manner
• File all appropriate paper work at the end of each day
• Point out any safety concerns which would put employees and/or guests in an unsafe situation
• Working in a safe and efficient manner, being aware of all job hazards
• Deal with all members of staff sensitively, tactfully, diplomatically, and professionally at all times
• Work with other departments as required
• Respect and adherence of the company’s policies and procedures as set in the “Employee Handbook” and the Dispatch Training Manual
• Understanding and adherence to Ski Marmot Basin’s “Harassment Policy” and the “ Privacy Policy “

This is a position contained within the Bargaining Unit, and as such, terms and conditions of employment are set out in the Collective Agreement with the United Food and Commercial Workers (UFCW) Canada Union, Local No. 401.