Senior Account Manager, Industrial Chemicals

Position: Senior Account Manager, Industrial Chemicals
Location: Toronto, Ontario
Division: Industrial Chemicals
Status: Permanent, full-time (1)

We are currently looking for a person with a strong background in industrial chemicals to join our strong sales team as a Senior Account Manager! As a Senior Account Manager in our Chemical Manufacturing Division (Industrial Chemicals), you will play a crucial role in managing key client relationships, ensuring customer satisfaction, and driving sales growth.

Under the leadership of the Sales Manager, the Senior Account Manager is responsible for managing and expanding relationships with strategically important large customers in the chemical manufacturing industry. This role involves developing a deep understanding of the customer’s business, identifying opportunities for growth, and ensuring the company’s products and services meet the client’s needs. Overseeing a territory in the GTA, the selected candidate acts as a liaison between the customer and the company, coordinating with internal teams to deliver superior customer service and support.

About your future team

At Quadra, we put people first so that together, we can reimagine the possibilities. Quadra Chemicals is one of North America's leading chemical and ingredients distributors. We have facilities across Canada and in select markets in the United States. We are a rapidly growing company with a long-term commitment for our employees. We are looking for a candidate who will embody our company’s values and will be interested in a long career in professional sales. We offer you the opportunity to be part of a certified Great Place to Work® collaborative, innovative and determined team within a growing, people-oriented organization. You will also get to work with dynamic colleagues who are eager to share their knowledge with you.

What would be your main responsibilities as a Senior Account Manager in our Industrial Chemicals division?:

• Develop and maintain strong relationships with key decision-makers and stakeholders at assigned corporate accounts.
• Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.
• Conduct regular meetings and business reviews with clients to ensure satisfaction and identify opportunities for improvement and growth.
• Identify and pursue new business opportunities within existing accounts and through strategic prospecting.
• Develop and implement account plans to achieve sales targets and objectives.
• Negotiate contracts and agreements to maximize profitability while ensuring customer satisfaction.
• Gain a thorough understanding of the customer’s business, industry trends, and competitive landscape.
• Provide insights and recommendations to internal teams regarding market trends, customer needs, and potential opportunities.
• Collaborate with marketing and product development teams to tailor solutions that meet customer requirements.
• Work closely with internal teams, including production, logistics, and technical support, to ensure seamless delivery of products and services.
• Coordinate with our customers R&D team to address customer-specific needs and develop customized solutions.
• Facilitate communication between the customer and internal teams to resolve issues and ensure high levels of customer satisfaction.
• Monitor account performance and provide regular reports to management on sales progress, account activities, and market conditions.
• Analyze sales data to identify trends, track performance metrics, and develop strategies for improvement.
• Ensure all activities comply with Quadra Core Values, industry regulations, and ethical standards.
• Maintain up-to-date knowledge of relevant laws and regulations affecting the chemical manufacturing industry.

What are the main qualifications required to have success in this position?:

• Bachelor’s degree in Chemistry, Chemical Engineering, Business Administration, or a related field.
• Minimum of 10+ years of experience in account management, sales, or business development, preferably in the chemical manufacturing industry.
• Strong understanding of chemical products, processes, and industry regulations.
• Proven track record of achieving sales targets and growing key accounts (B2B).
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build and maintain long-term relationships with clients.
• Strong analytical and problem-solving abilities.
• Proficiency in Salesforce and Microsoft Office products.
• Willingness to travel regularly across US, Canada and possibly overseas.
• Must possess a valid driver's license and passport

Competencies & Attributes:

• Customer-focused mindset with a commitment to exceeding client expectations.
• Strategic thinking with the ability to develop and execute account plans.
• Collaborative approach, working effectively with cross-functional teams.
• High level of integrity and professionalism.

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years! You will work with dynamic colleagues who are eager to share their knowledge with you.

What are the perks of choosing this role at Quadra?

• Competitive salary and generous performance incentive program $
• Full benefits coverage (dental, medical, etc.)
• Programs offered to employees to improve their quality of life (Wellness Portfolio)
• Virtual care/telemedicine for you and your loved ones; 24/7 access to a physician
• Virtual wellness and mental health programs with a global healthcare leader
• Retirement plan with a match and several long-term investment programs
• Vacation, personal days, and flexible days
• Flexible work environment & Disconnection Policy
• Caring for each other and having fun are part of our core values!
• A company that promotes diversity, equity, and inclusion
• Digital environment
• Customized training built for you
• Opportunities for advancement and professional development; a growing company that focuses on its people!
• Participate in various internal and external trainings
• Possibility of joining various company committees
• Social activities organized by the company
• Employee recognition program (years of service, merit awards, etc.)
• Private and family-owned company with a solid infrastructure
• Employee assistance program (EAP)
• Monthly cell phone & internet allowance
• Company car; expenses & gas covered
• Possibility to travel across the country for team meetings and trainings
• Employee referral programs
• And much more!

If you're ready to unleash your potential, make a difference, and embark on a fulfilling career in professional sales, we invite you to submit your resume detailing your experience and passion for sales. Together, let's redefine customer service and sales excellence and shape a brighter future for Quadra and our valued clients.

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.