Team Leader - Flexiti Contact Centre

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

 

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

 

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

Flexiti is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd. 

Welcome to Flexiti, where affordability meets growth! 

We're Canada's top fintech lender, growing fast to make the life of Canadians more affordable. Our flexible financing options help boost sales for our retail partners. Our team of passionate individuals from around the world believe in enjoying the journey and sparking creativity. If you want to be part of a community where your ideas matter, join us at Flexiti and let's make waves together! 

Learn more at www.flexiti.com 

The perks 

• Health & wellbeing resources and programs 

• Paid vacation, personal, and sick days for work-life balance 

• Competitive compensation and benefits packages 

• Hybrid and flexible work arrangements 

• Career growth and development opportunities 

• Opportunities to contribute to community causes 

• Work with diverse team members in an inclusive and collaborative environment 

 

What’s it like working as a TEAM LEADER? 

Need more details? Keep reading... 

• Team Leadership: 
  -Lead, manage, and mentor a team of credit and customer service analysts 
  -Conduct team meetings and huddles to communicate business priorities, initiatives or help ensure understanding of issues and required actions. 
  -Set performance targets and providing coaching and support to ensure the team meets or exceeds them. 

  Credit Risk Assessment: 
  -Evaluate and analyze the creditworthiness of customers based on financial statements, payment history, and other relevant data. 
  -Determine credit limits and terms in accordance with company policies. 

  Credit Approvals: 
  -Approve or reject credit applications based on established criteria. 
  -Review and adjust credit limits as necessary based on changes in customer circumstances. 

  Reporting and Analytics: 
  -Prepare regular reports on credit department performance 
  -Analyze credit data to identify trends and areas for improvement. 

  Policy Development: 
  -Develop and update credit policies and procedures to reflect best practices and regulatory changes. 
  -Ensure adherence to company credit policies across the team. 
  -Lead initiatives as required, e.g. outbound campaigns, recognition programs, issue tracking. 

  Compliance and Risk Management: 
  -Ensure all credit operations comply with relevant laws and regulations. 
  -Identify and mitigate risks associated with credit activities. 

  Customer Interaction: 
  -Handle escalated customer issues related to credit and customer service matters. 
  -Work closely with customers to develop payment plans for outstanding debts. 

 

So are YOU our next Team Leader? You are, if you have... 

• -Bilingualism in French is an asset. 
  -3-5 years of experience in a supervisory/leadership role where you have managed people and processes. 
  -3-5 years of experience in a call centre environment.  
  -Customer service experience and the ability to understand and react to customer needs while managing difficult customers in an efficient and effective manner. 
  -Demonstrated consulting, facilitation and coaching skills required. 
  -Proven ability to interpret and communicate moderate to complex data. 
  -Ability to work effectively in a team as well as with minimal supervision. 
  -You have the flexibility to work in a fast-paced, changing environment with tight deadlines. 
  -Demonstrated good judgement, with strong problem solving, analytical and decision-making skills. 
  -Must be able to meet the minimum work-from-home requirements, including hi-speed internet in your home (min. 50 Mbps download & 10 Mbps upload speeds), must be hardwired to your home modem using the provided ethernet cable. 
  -You can work in a quiet, private place in your home where you can work without background noise or disruption.

 

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. 

 

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.