Fraud Analyst

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Hybrid and flexible work arrangements
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Fraud Analyst. Could It Be You?

The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group (“QFG”); to help Canadians become much more financially successful and secure.

Reporting to the Supervisor and/or Manager, this role is responsible for conducting an investigative analysis to identify, assess, determine,  report, and action on activity to mitigate financial and/or reputational risk for “QFG” and their customers.

What’s it like working as a Fraud Analyst at Questrade?

The Fraud Analyst is expected to conduct timely and accurate reviews on various fraud types across all lines of business within “QFG” and payment channels (e.g.  brokerage trading, loans, mortgages, wires, pre-authorized debits/EFTs, Interac e-Transfers, prepaid card, digital bank fraud, etc.).

A Fraud Analyst is expected to ensure alerts and  investigations are evaluated, documented, managed and escalated appropriately by following the standard operating procedures.

The successful candidate will work closely with internal and external partners and directly with clients when conducting investigations. Able to work various shifts within the business hours of 7am – 8pm, Monday – Sunday.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine based on the required actions.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Engage with clients through various communication channels to deliver an outstanding client experience helping our clients become much more financially successful and secure.
• Educate & provide advice to stakeholders and clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses.
• Promote operational excellence within the department while balancing the need to conduct appropriate, thorough investigations.
• Provides input and develops recommendations for process and customer service improvements.
• Maintain productive relationships with all internal and external stakeholders
• Prepares reports, notifications and activity/case filings to upper management or as required.
• Exercises judgment to identify, diagnose, and solve problems.
• Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Other duties or accountabilities may be assigned as needed.

So are YOU our next Fraud Analyst? You are if you…

• 1-2+ years experience working in  financial services, risk management, and/or financial crimes (i.e. AML, Fraud, etc.).
• Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS) is a strong asset.
• Critical thinking; thinking-outside-the-box mentality.
• Knowledge of financial products, services, and processes is an asset.
• Strong communication skills essential with clients and management.
• Must be self-motivated, energetic and results-oriented and be committed to adding value to the organization.
• Strong analytical and problem solving skills. Ability to  approach data with the right questions and know how to recognize trends; you develop and use structured approaches to identify root causes and opportunities.
• Excellent written and verbal communication skills.
• In-depth knowledge of risk and technology management as applied to fraud and/or criminal risk.

Sounds like you? Click below to apply!

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