Bilingual (English/French) Sales Onboarding Specialist (Hybrid)
What’s in it for you as an employee of QFG?
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Health & wellbeing resources and programs
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Paid vacation, personal, and sick days for work-life balance
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Competitive compensation and benefits packages
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Additional incentives for top performers
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Hybrid work arrangements
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Career growth and development opportunities
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Quarterly recognition program
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Opportunities to participate and contribute to community causes
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Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next Bilingual (English/French) Sales Onboarding Specialist. Could It Be You?
The Bilingual Sales Onboarding Specialist role is an important sales position across the Questrade enterprise. As a primary point of contact during the initial onboarding journey for customers, the objective of a Bilingual Sales Onboarding Specialist is to create and foster a positive sales relationship with Questrade clients.
What’s it like working as a Bilingual (English/French) Sales Onboarding Specialist at Questrade?
In this role, responsibilities include but are not limited to:
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Helping Canadians become much more financially successful and secure
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Interacting and building relationships with customers through primary and secondary channels
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Primary channels include inbound calls, live chat & SMS, email, in-person walk-ins, and occasionally virtual meetings
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Secondary channels include outbound calls via an automated outbound dialer or from organic inbound follow-ups
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Handling a high volume of inbound sales interactions per day (40+) with the goal of assisting a prospective customer in opening their account from start to finish
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Working in a hybrid role environment and supporting multiple inbound channels as the business demands
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Consistently providing an exemplary customer experience by demonstrating our “We Care” values during each customer interaction
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Educating customers on Questrade’s trading platforms, products and services
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Ensuring a smooth onboarding journey from start to finish
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Receiving weekly / monthly coaching, mentoring, and training from sales team members
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Participating and engaging in strategic sales initiatives, both for the department and for your respective team
What you'll bring to the table:
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Selflessness: being customer centric and striving to make a meaningful difference during every interaction
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Accountability: wanting to work with the best & challenging yourself to perform at your best every day
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Drive & Ownership: taking pride in surpassing your personal targets and contributing to the department exceeding its sales targets, and being rewarded for doing so
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Agility & Flexibility: working on multiple inbound channels, tailoring your sales approach to each, and working late shifts up to 3 - 4 times a week
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Creativity: thinking outside the box to resolve challenging customer inquiries and, from time-to-time, customer escalations
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Passion & Ambition: dedicating yourself to continuous learning and outstanding performance with a long term goal of growing your career with the Sales Team.
So are YOU our next Bilingual (English/French) Sales Onboarding Specialist? You are if you…
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Have 1+ years’ of experience in sales in a customer-centric environment
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Are fully Bilingual in English and French, both verbal and written
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Are an effective communicator and a quick learner
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Are available to work rotating 8-hour shifts, including evenings and weekends
Additional kudos if you…
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Are knowledgeable and passionate about financial markets and investment products
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Have contact center experience, ideally in financial services
Sounds like you? Click below to apply!
#LI-NP1
#LI-Hybrid
Other details
- Pay Type Salary
- 5700 Yonge St, North York, ON M2M 4K2, Canada