Bilingual Dispatch Supervisor

Shift: Tuesday to Saturday, 12:30pm to 9:00pm

JOB SUMMARY

The Dispatch Supervisor will be responsible for all facets of the dispatch operations on the shift. This involves leading all aspects of operational dispatch/routing performance, customer relations, continuous improvement, and people development.

RESPONSIBILITIES

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Maintain and execute the daily dispatch/routing plan to ensure accuracy and efficiency.
• Create and change dispatcher's/routers schedules as dictated by demand and performance.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Discuss and lead the dispatch/routing group in how to resolve issues with drivers concerning SOP compliance and app completion.
• Maintain accurate up to date information on customer feedback and communicating promptly with driver teams.
• Assign and follow up with the dispatch/routing staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion.
• Respond to complaints with thoroughness and accuracy.
• Leading the dispatch team in holding drivers accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• Overseeing the routing systems, verifying, and processing driver routing activities
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Ability to develop and maintain relationships with internal and external business partners.
• Assumes additional related responsibilities as required.  

EXPERIENCE

• Three (3) years Customer Service experience (3PL experience would be an asset)
• At least two (2) years supervisory experience
• Previous experience with dispatch systems such as Clear D/Shyftbase an asset.

CORE COMPENTENCIES

• Customer Centricity
• Fully Bi-lingual (English & French)
  • The Dispatch Supervisor will be responsible for communicating with stakeholders outside of the province.
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in