Operations Team Lead

Join our team 

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

SUMMARY 

Reporting to the Operations Supervisor, the Team Lead is responsible to perform the tasks and responsibilities of various warehouse operations jobs including order picking, replenishment, shipping, receiving and cycle counts. In addition to performing multiple warehouse jobs, the team lead will support the supervisor to oversee warehouse operations ensuring best practice processes are known and adhered to by warehouse team members.

SHIFTS AVAILABLE: 

MONDAY TO FRIDAY - MORNING SHIFT 7AM-3PM AND AFTERNOON SHIFT 3PM-11PM 

RESPONSIBILITIES 

• Responsible to perform multiple warehouse tasks including receiving, order picking, replenishment, cycle counts and shipping to support on-time completion of daily tasks, ensuring customer service standards are met.
• Communicates and works with team members to ensure proper movement of materials throughout the warehouse.
• Provides training, motivation and assist team members to carry out tasks and responsibilities in a safe, standardized, and efficient manner.
• Provides peer support for the purpose of on-the-job training of new hires.
• Influences warehouse team members to follow approved warehouse operating procedures for MHE

inspections, damages, replenishment, cleanliness, order picking, shipping, receiving and cycle counts

escalating to operations supervisor when necessary.

• Plays a leadership role in daily shift briefings ensuring team member concerns are addressed.
• Suggests ideas for continuous improvement and assists with implementation of continuous improvement initiatives.
• Functions as the workflow process and RF Scanner technical expert for team members.
• Ensures RF IT related issues are acted on immediately, including opening IT Track-it and follow-up.
• Supports teamwork by promoting positive two-way communication.
• Assists operations supervisor with monitoring daily productivity and quality goals.
• Completion of Team Lead Daily Shift Report and reviews with the operations supervisor prior to the end of the shift.
• May be required to work multiple shifts during peak business periods or vacation coverage as required to meet customer service levels.
• Oversee the shift in the supervisor’s absence. 

EXPERIENCE 

• Three (3) years warehouse experience operating material handling equipment (MHE) with a proven track record for safety.
• Previous experience with RF based Warehouse Management System (WMS), preferably Red Prairie.

COMPETENCIES 

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION 

• Completion of secondary school diploma preferred or the equivalent in combination of education and experience.
• Willingness to attend and participate in training and development programs as required.
• College diploma in Logistics Management is an asset.

CERTIFICATIONS 

• Forklift Certification from a recognized training provider. One or a combination of the following equipment experience and certification - Raymond Reach, Dock Stocker, Counterbalance and/or Walkie. (MHE is site specific)