Operations Supervisor

Join our team 

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

SUMMARY 

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

RESPONSIBILITIES

• Schedule the labor requirements for the shift (warranty, returns and inventory team) to ensure production goals are met within the budgeted cost structure.

• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.

•Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.

• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.

• Maintain a clean and safe work environment.

• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence, and harassment laws.

• Maintains inventory accuracy, both physical and systematically monitoring, validating, and tracking inventory moves associated with all processes.

• Investigates and escalates inventory discrepancies and strives to continuously refine procedures and processes to improve quality and accuracy.

• Ensures accurate set-up, maintenance, and adherence of Warehouse Management System (WMS) including but not limited to item master, part footprints, location maintenance, replenishment, and cycle counts.

• Schedules, coordinates, and performs planned cycle counts, and physical counts in accordance with internal policies and customer requirements.

• Investigates inventory variances, adjusts inventory records, if necessary, determines root cause and recommends corrective action.

• Coordinates control of damaged and defective product and customer claims, ensuring any inventory changes are accounted for and properly processed to the expectations of the customer.

• Communicates with management and customer regarding inventory issues including the existence, cause, and resolution of inventory variances.

• Provides communication and suggests inventory and process related improvements.

• Works closely with operations team to control inventory flow and placement to maximize efficiency.

• Assists where necessary in training team members on operations SOPs.

EXPERIENCE

•Minimum 2 years hands on experience in Inventory Control using a Warehouse Management System.

• At least two (2) years supervisory experience, preferably in a 3PL Operations role

REQUIREMENTS

• Excellent communication skills both written and verbal

• Good computer skills (MS Office)

•Experience in handling of Dangerous goods is an asset.

• Service orientated with strong customer service skills and commitment to quality of work

• Good mathematical skills

• Organized and shows strong attention to detail

• Problem solving skills with the ability to seek alternative solutions

• Ability to adapt to changes quickly, as well as work under time pressures

• Ability to lift 30lbs – 50 lbs.

• Able to stand throughout the day

• Ability to be flexible in daily work assignments

• Ability to develop and maintain relationships with team members

• Thorough knowledge and adherence to company policies and procedures

• Approachable, positive interpersonal style

• Capable of working independently and as part of a team

COMPETENCIES

• Customer Centricity

• Fostering Culture

• Collaboration

• Problem Solving & Decision Making

• Managing Through Change

• Developing Self & Others

• Planning & Results Orientation

• Communication

• Always Improving Mindset

• Business & Financial Savvy

EDUCATION

•  Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.