Truck Driver

JOB SUMMARY

The Delivery Driver’s primary responsibility is providing direct to store deliveries for a dedicated Metro customer.  It is essential that the Delivery Driver creates a positive customer experience by understanding and meeting the customers’ needs.  Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer. 

Shift: 

Tuesday, Wednesday, Friday 8:30-5pm
Thursday  10:30-7pm
Saturday  7:30-4pm

Pay Rate: 23$ to 25$ per hour 

RESPONSIBILITIES 

• Operating a 26-foot 5-tonne truck, conduct deliveries on predetermined route using a Proprietary Smartphone software to provide accurate on time delivery to multiple store locations.  Assigned delivery routes will vary from time to time.
• Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures etc.
• At a Metro facility, load pallets with product into the truck for delivery in a manner that prevents damage to the product.
• Adhere to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
• Maintain a clean delivery truck, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.
• Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.
• Return damaged or product not accepted back to the facility, according to SOP.
• Work with Customer Service, Dispatch Team and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.
• Establish a positive relationship with the Client/customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for resolution.
• Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
• Demonstrate and promote Metro’s Our WAY values on a daily basis.
• Assisting and potentially hosting onboarding training and development sessions
• Auditing teams on the road to ensure compliance and top service standards.
• Available to provide technical delivery support
• Other duties as assigned.

EXPERIENCE

• Valid “Class 5” driver license with a clean driver abstract.
• Minimum of 3 years experience as a class 5 delivery driver in a time-sensitive, customer interfacing environment preferred.
• Experience operating a 26-foot cube truck;
• Experience operating a tailgate is an asset;
• Experience or comfortable using an on-board GPS navigation system.
• Must agree to a criminal background and credit check.

CORE COMPETENCIES:

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Completion of secondary school is preferred or equivalent experience.