Lodging Attendant - Supervisor (Winter)

Description:

As the Housekeeping Supervisor you will play an integral role in the success of the housekeeping department as you will be coordinating the day-to-day operations of the division, assisting with administrative functions, providing training, support and encouragement for all team members and be the ‘second in command’ of one of the largest teams on the resort!

Essential Functions:

• Perform opening and closing duties for the housekeeping office.
• Coordinate and assign the daily housekeeping requirements. This includes assignments to room attendants, common area cleaners, houseperson, quality control and team leads.
• Monitor the productivity and progress of the various crews utilizing SMS.
• Coordinate yearly deep cleans (including steam cleans) and assist with billing (creating invoices.
• Assist the Housekeeping Manager with administrative functions such as scheduling, billing, payroll approvals, coding invoices and ordering supplies as needed.
• Answer all incoming phone and radio calls (high volume).
• Log any concerns and complaints and assign recoveries as necessary. Follow up as required.
• Department key inventory. This includes making, assigning, and tracking keys.
• Track and post room attendant incentive/bonus program.
• Assist with data entry for various projects.
• Maintain office cleanliness and filing.
• Coordination of lost and found for the resort.
• Establish and maintain a positive and fun work environment. Keep lines of communication open.
• Facilitate hands-on training and providing feedback to new HK. Coordinators.
• Delivering one-on-one coaching with team leads and coordinators.
• Spend time in the field checking and cleaning rooms to keep current with operational practices and needs.
• Ensure that employees meet or exceed productivity thresholds relative to pre-determined time allotments for specific units and areas.
• Communicate any performance concerns with HK. Manager.
• Assist with recognition planning and implementation.
• Attend weekly housekeeping meetings.
• Communicate with guests and owners as needed to resolve conflicts or complaints.
• Other duties as assigned by the Housekeeping Manager.

Experience/Requirements:

• Previous Lodging or Front desk experience preferred.
• Strong computer skills-Microsoft Office, Excel, SMS, etc.
• Ability to perform with minimal supervision.
• Superior telephone manners and strong interpersonal skills
• Ability to deal with people professionally.
• Ability to effectively communicate both verbally and in writing.
• Ability to prioritize and manage conflicting demands.
• Ability to respond quickly in a dynamic and changing environment.
• Ability to work individually as well as part of a team.
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.