Regional Director

The Regional Director (RD) will provide multi-unit leadership, focusing on guest satisfaction, team member satisfaction, and owner satisfaction. Acting as a direct supervisor to hotel General Managers, the RD will provide support and resources, both in person and remotely. Other responsibilities may include but are not limited to the following:

Duties and Responsibilities:

• Ensure properties are being maintained in a lean, efficient and effective manner.
• Partner with Payroll/Human Resources and Accounting team members to resolve HR/payroll and accounting related issues.
• Assist in the development of corporate initiatives by providing specific input as strategies are developed to drive gross revenues and RevPAR.
• Advise corporate team on financial planning/budgeting, cash flow and operation policy matters.
• Responsible for assessment of performance; working with General Managers on strategy implementation, assessment of performance, and redirection as required to maximize results while maintaining all hotel/brand standards.
• Ensuring budgeted revenue and NOP for all properties are met.
• Ensure all hotels meet and exceed service and product quality goals by constantly monitoring results, evaluating, and re-designing processes, and implementing changes as needed.
• Establish and monitor staff performance and development goals, assign accountability, set objectives, establish priorities and conduct annual performance reviews.
• Mentor and develop staff using a supportive and collaborative approach: assign accountability; set objectives; establish priorities; and monitor and evaluate results.
• Promote a Culture of results oriented Performance throughout all properties.
• Plan, coordinate, and execute the annual budget process.
• Maintain and advance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
• Create and maintain synergies among all properties in all areas including sales, maintenance, financial processes etc.
• Ensure General Managers are communicating with staff regarding current programs and procedures.
• Maintain high brand QA results.

Required Skills and Experience:

• A minimum of 5 years' experience in senior management role within the hospitality industry.
• Proven track record of success facilitating progressive organizational change and development within a growing organization.
• Excellent judgment and creative problem solving skills including negotiation and conflict resolution skills.
• Strong background in hotel operations (housekeeping, front desk operations, building maintenance, revenue management, PMS knowledge, general operations experience, renovation/construction and sales)
• Strong mentoring, coaching experience to a team with diverse levels of expertise.
• Superior management skills; ability to influence and engage direct and indirect reports and peers.
• Self-reliant, good problem solver, results oriented.
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and operational initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, investors, peers, staff and guests.
• Ability to operate as an effective tactical and strategic thinker.
• High level of flexibility regarding overtime during busy periods as required by the business

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.