Markham OPS - Dispatcher

Markham, ON, Canada ● North York, ON, Canada ● Oshawa, ON, Canada ● Richmond Hill, ON, Canada ● Scarborough, ON, Canada ● Vaughan, ON, Canada Req #1702
Monday, June 10, 2024

Dispatcher         

Location:

Markham, ON

Position Type:

Full-time - Permanent

Reporting:

Operations Manager

Shift

10:00am -7:00pm

Start Date

TBD

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned:

  • Daily liaison with each ICI employee as they complete their day for any resequencing of calls, problems, and issues
  • Close each route in a timely accurate manner, with attention to detail and accuracy
  • Print off all Daily Route Audit Reports once routes are closed for DM and Ops Manager review
  • Print off all route sheets for the next day and distribute in CSR’s inboxes
  • Support Dispatchers with duties as required
  • Must adhere to Miller Waste System safety protocols and must be familiar with the Occupational Health & Safety Act
  • Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
  • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
  • Records and documents information from Drivers and distributes to appropriate departments

Requirements

  • Minimum of 1-2 years of administrative experience
  • Previous Tux software experience is highly recommended
  • Ability to engage with employee group daily to maximize efficiencies and provide outstanding service to our internal and external customers
  • Highly productive with excellent written, oral and customer service skills
  • Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
  • Strong attention to detail
  • Superior communication and organizational skills are key for this role, as is your ability to manage multiple priorities
  • Industry knowledge would consider an asset
  • Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
  • Must have the desire and ability to learn new software applications as needed
  • Education: High School Diploma or GED (accredited)

 

Other details

  • Pay Type Salary
Location on Google Maps
  • Markham, ON, Canada
  • North York, ON, Canada
  • Oshawa, ON, Canada
  • Richmond Hill, ON, Canada
  • Scarborough, ON, Canada
  • Vaughan, ON, Canada