Field Service Coordinator

Field Service Coordinator

Summary: Responsible for scheduling field technicians and associated documentation processes.

This role transitions to a hybrid work model once training has been completed.

Duties and Responsibilities:

● Process customer requests for field service work

● Coordinate with building management staff to schedule field work

● Quickly respond to cancellations and urgent requests

● Determine if customers are required to sign authorizations before scheduling work

● Issue reports to customers after all work is completed or upon request

● Issue reports to accounting department for invoicing of work completed

● Schedule daily field service for all unresolved problems

● Process requests from billing department for readings of billing customer sites

● Process commissioning requests from sales department

● Scheduling: proactively initiate contact with clients to schedule annual required testing, setting up service dates and following up to confirm appointments.

● Servicing: This role requires strong organization skills. Making sure everyone is aware of changes and what work needs to be performed during on-site visits. Review reports to make sure we come away with a successful result or remedy any issues quickly and effectively.

● Reporting and Data Entry: Responsible for gathering reports and generating official documents for annual state required tests, as well as checking for completeness and following up as needed.

● Provide the highest level of customer service and professionalism to our clients through phone, email and on-site interactions. Communication should be clear, and requests should be responded to in a timely manner.

● This role in the long run will require an understanding of submetering, state reporting laws, and basic troubleshooting of common errors. While a candidate with a background in an electrical field is ideal, we are open to candidates with strong scheduling and customer service backgrounds that are willing to learn.

● Generate monthly progress/efficiency reports for the department.

Skills:

● Must have excellent record keeping ability and organization

● Ability to use Microsoft suites

Education/Experience:

● Must have 3-5 years’ experience in customer service

● Familiarity with bidding process or construction industry a plus

● Bachelor’s degree preferred

● Property management experience a plus

Metergy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

Health insurance
Paid time off
Schedule:

8 hour shift
Monday to Friday
Experience:

Customer service: 3 years (Preferred)
Ability to Commute:

Long Island City, NY 11101 (Required)
Work Location: In person