Senior Client Success Manager

30-30 47th Ave, Long Island City, NY 11101, USA Req #1448
Wednesday, June 5, 2024
Role: Senior Client Success Manager
Status: Full Time
Reports to: Director, Client Success
Division: Metergy Solutions, Inc.
Location: New York Office (Queens, NY)
 
About Metergy Solutions Inc. (“Metergy”)

As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment, and staff to deliver a comprehensive solution from design to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online https://www.metergysolutions.com/

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
 
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.
 
Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.

Position Summary
 
We are seeking a highly experienced and dynamic Senior Client Success Manager to join the Metergy team. This pivotal role is responsible for managing all critical client relationships, ensuring that our clients receive the highest level of support during and after implementation of our solutions. The Senior Client Success Manager will act as the “voice of the customer” throughout the organization, and drive successful outcomes throughout the duration of our long-term contracts. This is a non-sales role that focuses on building strong relationships with clients and delivering exceptional customer service.

Key Responsibilities:

The Senior Client Success Manager will have the following key responsibilities:

· Build and maintain strong relationships with key clients, ensuring their satisfaction and success with our solutions.
· Manage and further develop the client onboarding process, resources, and frameworks in collaboration with other stakeholders to ensure seamless and timely invoicing and remittances.
· Act as a trusted advisor to clients, providing expert guidance and thought leadership, and serving as the escalation point for critical client issues.
· Define the overall strategic vision and operational plan for the Client Success organization.
· Support Building Owners, Property Developers and Property Managers in partnership with Metergy Account Executives (Sales Team).
· Create outreach programs and client communications that enhance Metergy’s program delivery.
· Proactively identify and make recommendations for business improvement processes.
· Travel to clients to host and attend key moments like QBRs, kickoffs, condo board meetings and more.
· Maintain client expectations and timelines for our deliverables by being in constant communication.
· Work closely with cross-functional teams, including sales, marketing, engineering, and production, to ensure customer needs are met and feedback is incorporated into service delivery, serving as an internal client advocate.
· Stay up-to-date on industry trends and best practices related to customer success.

Qualifications:

The ideal candidate will possess the following qualifications:

· Minimum 5+ years of experience in customer success, account management, or a related field .
· Bachelor's or University degree in Business Administration, Marketing, or related field.
· Excellent communication skills over email, chat, phone, and video calls - you are someone who has strong business acumen, actively listens, and can confidently have conversations with executives and key client stakeholders.
· Direct experience with the creation of customer and client-facing communications, delivery of presentations to wide audiences, and communication of complex topics to future or current clients.
· Proven track record of building and maintaining successful client relationships.
· Experience using CRM tools such as Salesforce.
· Strong problem-solving skills and ability to think creatively.
· Experience working in a fast-paced, high-growth environment.
· Ability to travel as needed to meet with clients.
· Real estate experience or working with property developers and building property management is an asset.
 
Pay: $75,000.00 - $95,000.00 per year

Other details

  • Pay Type Salary
Location on Google Maps
  • 30-30 47th Ave, Long Island City, NY 11101, USA