Client Support Technician
About McElhanney
Based in Western Canada for over 110 years, McElhanney offers innovative and practical engineering, surveying, mapping, planning, landscape architecture, and environmental services. As a 100% employee-owned and operated firm, with over 1,400 staff members in 33 locations, we are proud to offer qualified staff with shareholding options in our company. At McElhanney, we work in teams to build strong connections with our staff, clients, and local communities. Our employees enjoy working here because of our varied projects, high levels of autonomy, opportunities for career development, excellent total compensation and benefits package, and collaborating with a team of great professionals.
The Opportunity:
At McElhanney, our Business Information Technology team takes the risk and complexity out of IT so that our business can focus and thrive. Our passionate team of professionals take a client centered approach to supporting our diverse group of employees with solving problems each and every day. With a reputation for being professional, timely, and approachable, our solutions enhance employee experience, improve productivity, and support organizational goals.
As our team continues to grow, we are seeking a Client Support Technician to join us in Vancouver, BC. We are seeking an individual that will wear a variety of hats and feel comfortable offering ideas and suggestions for improvement. Our Client Support Technician will have the ability to balance collaboration with a team, while also working independently without direction. In this role, you will look to anticipate the needs of our employees and provide excellent service accordingly. You will also have the opportunity to provide IT support to a multidisciplinary team of engineers, surveyors, landscape architects, planners, environmentalists, and business support staff.
This role is based in our Vancouver office. The successful candidate will be expected to work in-office at least 3 days a week.
What You’ll Be Doing?
- Provide detailed documentation of computer systems, procedures, and policies
- Coordinate, prioritize and facilitate Helpdesk requests within predefined timeframes
- Assist with onboarding of new users
- Install, test, and configure new workstations, peripheral equipment, network devices and software
- Set up and configure user accounts
- Diagnose, troubleshoot and resolve hardware and software problems
- Participate in and/or lead project-based work as required
- Assist with office build-out requirements in our growing organization
- Other duties as assigned
What You’ll Bring?
- Minimum two years of Information Technology experience
- Training and/or certifications in Information Technology are considered assets
- Strong working knowledge of a Microsoft Windows environment and applicable tools
- Strong troubleshooting and problem-solving skills
- A professional and courteous manner
- Passionate, flexible, and motivated to help others is key
- Excellent time management skills and strong attention to detail
- Highly organized, including the ability to re-prioritize workload and adapt to changing circumstances
- Ability to work independently and understand when to escalate issues
- Effective communicator with both technical and non-technical staff, in verbal and written form.
- Effective conflict resolution within stressful situations.
Salary Range: $50,000 to $70,000 per annum. McElhanney offers fair compensation that is commensurate with the individual’s education, experience, skills, and professional qualifications. The posted base salary range is representative of the required level of qualifications and experience for the position as noted in the job posting. The salary offered will be based on the experience and qualifications of the successful candidate.
What Can We Offer You?
- Flexible work hours to accommodate your lifestyle.
- Great benefits, including extended health & dental coverage, healthcare spending account, & RRSP matching
- Maternity leave top-up and parental leave.
- Competitive salary and participation in our generous Performance Bonus Plan.
- Financial assistance with relocation if applicable.
- A workplace culture that is characterized by respect and inclusion for all.
- Continuous support for your professional development and growth.
- Employee and Family assistance program, which offers 24/7 support for all employees and their families either online or over the phone.
- Participation in our numerous programs that support our Four Cornerstones: people & communities, clients & partners, processes & technology, and financial.
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Our Commitment to Equity, Diversity, and Inclusion
If this is the opportunity for you, apply now or visit www.mcelhanney.com/careers to learn more. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.
Visit us on Glassdoor to learn more about our employee experience.
Our Purpose: Amaze our clients. Care for our communities. Empower our people.
Other details
- Job Family BSS Business Information Technology