Dental Administrator - Dental Studio Peel

Why join the MCA Dental - Dental Studio Peel Team?

One of the core strengths is the passion our team members share! We value the relationships our Dental Office Administrator develop with our patients at MCA.  We recognize that well-trained, skilled teams are a prerequisite of successful practices.

• Access more locations giving you the opportunity for schedule flexibility or relocation
• Upward career mobility
• A welcoming environment focused on excellent patient care
• 100% employer paid health benefits pending eligibility

About the Role:

We are searching for a Dental Administrator who is passionate about providing an excellent patient experience.  In this role, you’re likely the first contact for the patient and it’s an opportunity to improve efficiency, ensure excellent patient experience, and set up our dental clinic for success.

This is a permanent position. Some flexibility is offered, part-time to full-time may be considered.

Schedule: 

• Monday:  OFF 
• Tuesday to Friday: 10AM to 6PM 
• Saturday:  9AM to 4PM 
• *Note: The ideal candidate has scheduling flexibility and is able to adapt to some scheduling fluctuations. 

Responsibilities:

As a Dental Administrator, you are responsible for identifying gaps in the clinical schedule and making recommendations to the Office Manager and the Regional Operations Manager overseeing the practice’s performance.  

• Establish strong patient relationships 
• Deliver optimal levels of continuity between patient and provider;
• Demonstrate active listening and empathy to patients using effective communication skills;
• Assist in managing medical and dental emergencies when necessary;
• Assist in updating and maintaining client dental records and appointments;
• Ensure all patient information and treatment consent forms have been completed and gathered;
• Treatment coordination and scheduling;
• Preparing and sending pre-determinations;
• Following up on outstanding treatment;
• Confirming upcoming appointments;
• Billing, invoicing, taking payments, ensuring end of day balance;
• Opening/closing duties, including POS system and ensuring end of day processes are complete;
• Additional duties, as required.

Requirements:

• Comfortable with using a computer and dental software
• Experience with dental software (AbleDent, MaxiDent, Eutopia, ClearDent, Tracker, Dentrix etc.)
• Understanding of health & safety regulations related to a dental clinic
• Excellent communication and interpersonal skills
• Attentive to detail, organized and reliable
• Asset: Additional certification or training is an asset, such as Dental Assistant Certification
• Asset: Knowledge of dental instruments, procedures and sterilization/disinfection processes

MCA values diversity and is committed to creating and fostering a diverse team and an inclusive work environment. We encourage applications from people with disabilities and will provide accommodations throughout the recruitment and selection process.