System Administrator III - Technology Specialist

LEGAL AID BC

POSTING

TO:                              LABC STAFF (cc: BCGEU)

FROM:                        HUMAN RESOURCES DEPARTMENT

POSITION:                  SYSTEM ADMINISTRATOR III – TECHNOLOGY SPECIALIST

                                     ONE REGULAR FULL-TIME POSITION – VANCOUVER
    
COMPETITION NO:    B012-24

DATE POSTED:           April 24, 2024

CLOSING DATE:         May 8, 2024

STARTING DATE:        ASAP

SALARY:                      Job Class 23 (Market Adjusted) *under review* ($79,167 - $90,533)

HOURS OF WORK:     35 hours per week, Monday to Friday
                                      This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth, Reconciliation, Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply.  All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code.  If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

PRIMARY FUNCTION:   

To provide technical guidance and analysis of implementation and maintenance regarding technological approaches to automating and streamlining business processes and to analyze current business processes to identify efficiency opportunities or other relevant deliverables that leverage available technological resources.

The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.

VALUES STATEMENT: 

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational.  It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination.  These are our values, and they inform our hiring practices too.  Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values.  Integrating Truth and Reconciliation and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal. 

1.    PROVIDE TECHNOLOGICAL EXPERTISE, GUIDANCE, AND ANALYSIS IN SUPPORT OF TECHNOLOGY-BASED INITIATIVES:
a)    Implement and maintain enterprise business technologies and automations to support business automation projects and maintain stable performance levels that meet business needs;
b)    Implement new automated processes to meet business requirements using a variety of methods to deliver innovative technological solutions; 
c)    Implement and maintain technological specifications and requirements gathering system to support the operations through increased efficiency of data (input), management of information (reports) and quality checks and improvement (audit);
d)    Expand and explain technological specification requirements in an appropriate level of detail and manner suitable for use by those who must base their work on the requirements, tailoring message to audience; 
e)    Develop and implement solutions using Microsoft tools, such as Sharepoint 365, Power Automate, MsTeams, Power BI, Planner, Co-pilot, ChatGPT, and other AI Microsoft products;  
f)    Proactively identify gaps in technology strategies, policies, practices or standards;
g)    Implement technological improvements by assessing current situation, evaluating trends, and anticipating requirements;
h)    Provide “hypercare” maintenance and support after solutions are deployed 
i)    Provide guidance on and lead technology roll-out plans to ensure smooth and efficient deployment of new technologies;
j)    Lead the examination of technological failures which cause or may cause an interruption to or a reduction in the quality of IT service;
k)    Liaise with business stakeholders to ensure operational, legislative and security needs are being met;
l)    Participate in requirements prioritization and propose new technology/product features;;
m)    Assist in developing and maintaining Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) for technologies to report on technological efficiency by using KPIs and KRIs;
n)    Provide advisory service to business units, project teams and external consultants on technological policies, procedures, and best practices; and,
o)    Participate in meetings where technology matters are discussed.

2.     PROVIDE PLATFORM AND DATA ANALYSIS SERVICES AND EXPERTISE:
a)    Provide support related to technology, software, application programs and complex network communications by performing duties such as diagnosing and resolving problems;
b)    Respond to technical problems with technology and find solutions to minimize downtime; 
c)    Work with IT department and communications team to release technology news updates and bulletins related to technological and process improvements to facilitate and encourage the adoption of proper technological procedures and practices for employees;
d)    Develop technological implementation and improvement training and assist in conducting associated trainings; and,
e)    Provide training to users on technology and answer employee questions.

3.    PERFORM OTHER RELATED DUTIES:
a)    Liaise with outside consultants and other organizations to give information about LABC technology and to ensure that their projects work with LABC systems;
b)    Evaluate existing and emerging technologies, identify requirements, analyze alternative products, prepare business cases, and make recommendations;
c)    Monitor and analyze technological performance;
d)    Keep supervisor informed by preparing performance reports;
e)    Provide end-user support and assistance, and one-on-one training;
f)    Develop procedures for technology replacement and scheduled obsolence; and
g)    Perform other related duties as required.

QUALIFICATIONS:

Basic Requirements
•    Bachelor’s degree in Computer Science, Information Systems, Business or equivalent combination of education and work experience
•    Minimum 5 years of prior relevant experience as outlined in the rated requirements
•    Minimum 5 years of Sharepoint development experience
•    Minimum 3 years of Power Automate and Power Apps experience
•    Minimum of 2 years Power BI experience
•    Experience with Microsoft Artificial Intelligence tools and integration
•    Good understanding of Microsoft Co-Pilot integration with various platforms
•    Previous project management experience considered an asset.

Rated Requirements
•    Ability to create, manage successful relationships and collaborate with others
•    Ability to work effectively with shifting demands and rapid change 
•    Ability to manage challenging situations with diplomacy and leadership
•    Strong analytical, problem identification and solving skills 
•    Ability to critically evaluate the information gathered from multiple sources, reconcile conflicts and distinguish presented user requests from the underlying true needs; ability to distinguish solution ideas from requirements
•    Knowledge of technology quality assurance practices, methods and related documents.
•    Excellent knowledge of technology development lifecycle 
•    Ability to develop code using coding standards and development guides
•    Knowledge of best practices in product management and planning
•    Strong organizational skills including the ability to plan, coordinate and monitor a significant number of functions simultaneously 
•    Understanding of various software applications and technologies as well as their practical application and architecture in an organization
•    Ability to communicate effectively orally and in writing and to present concepts and solutions in non-technical language.

We offer (based on your employment status and affiliation):

•    Four weeks paid vacation to start that grows the longer you are with LABC 
•    An excellent employee benefits package, where premiums are 100% paid by LABC 
•    A generous defined benefit pension plan 
•    Support for training and development 
•    An Employee and Family Assistance program 
•    The opportunity to participate in various Employee programs (Employee Wellness, etc.) 
•    Support for a healthy work/life balance 
•    Generous leave provisions (sick time, special leaves)  
•    13 paid statutory holidays 
•    An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time) 
•    Transit friendly employer for eligible staff to have their commute subsidized 
•    Dog-friendly offices  
•    Dedicated Cultural Leave provisions for Indigenous employees 
•    An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace 

VISIT OUR WEBSITE AT www.legalaid.bc.ca

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.