Technical Support Representative/Trainer

POSITION SUMMARY

LG Canada is currently seeking a Home Appliance & Home Electronics Technical Support Representative to support inbound calls for troubleshooting and occasionally facilitate live in person or virtual webinars. The ideal candidate will have experience providing technical support to technicians through phone or online methods, organizing training materials, scheduling training sessions, and submitting timely reports to management on progress. This position is based out of our Canadian Head Office in North York.

PRINCIPAL RESPONSIIBLITIES

• Handling inbound call volume from LG employee technicians and Authorized Service Centers across Canada.
• Reviewing and approving Return Authorization requests from Authorized Service Centers
• Supporting Parts inquiries from our Authorized Service Centers
• Organizing training materials and scheduling training sessions
• Facilitate engaging classes when required
• Documenting and reporting field quality issues to the Quality team

• Required to be knowledgeable of and adhere to all applicable Health and Safety regulations, both legislatively mandated and as outlined in company policy.

KNOWLEDGE, SKILLS, AND ABILITIES

• Minimum 3-5 years of experience in servicing consumer Home Appliances, including: Refrigerator, Washer, Range, Dishwasher, etc.
• Ability to read wiring diagrams.

• Good working knowledge of Microsoft Office applications including Outlook, Excel & PowerPoint.
• Excellent communication skills (both verbal and written)

• Required to always have and maintain a valid driver’s license.
• Must have a High School diploma or equivalent and a Skilled Trade Certificate.

• Must possess eagerness and passion to continually learn and evolve new technical skills.
• Ability to communicate in French (Preferred)

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

LG Electronics Canada, Inc. thanks all candidates for their interest; however only those selected to continue in the process will be contacted.