Underwriter Associate
WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
Our Values, Our Passion
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
Customer-Focused. Passionate Advocates
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
Be Exceptional. Inspire Greatness
POSITION SUMMARY:
Reporting to the Director Credit, the Underwriter Associate positionwill play a pivotal role in supporting the Broker underwriting team, managing a diverse range of daily activities with autonomy, technical expertise, and a solid understanding of our products.
The Underwriter Associate positionis responsible for the process and review of documentation for mortgage applications for Underwriter review as part of the adjudication process. This role will liaise directly with their partner Underwriter, Sales Team, Brokers and MLOs to satisfy document related conditions pre and post adjudication to be file ready for fulfillment and funding. As well as management of appraisal process (order, follow-up, system upload) , support coordination of ILA information and appointment in the system for the advancement of files through fulfillment and funding process.
This position also plays a leading role in the risk management of the business as it relates to ensuring all required documents are are valid and accurate with full adherence to the Bank’s policies and procedures and regulatory requirements.
The ideal candidate should possess strong analytical skills and attention to detail as well as strong oral and written communication skills to discuss document requirements with Brokers and internal sales and operations partners.
The ideal candidate is results oriented and has strong organizational skills to meet deadlines. The ideal candidate has a good understanding of the residential real estate market, real estate market trends, and industry lending practices.
MAJOR ELEMENTS OF THE ROLE:
This individual will partner with an Underwriting partner, Sales Agents and Broker to act as a resource to ensure documents collection is completed in satisfactory manner to both HEB and our external partners. The Underwriter Associate will have a key role to play in ensuring that broker and Sales Agents are aware of specific file requirements to ensure files move through to funding in a timely manner.
The role will coordinate with various internal clients and partners (Underwriter, Sales Agents) and external partners (broker):
- to ensure a client focused experience – a mortgage structured to meet the client’s and broker needs, funded on the client’s requested timeline, and
- to ensure documentation are satisfactory and as per the Policy and Credit Guidelines requirements.
SPECIFIC RESPONSIBILITIES INCLUDE:
Key responsibilities of this role include following up on appraisals, reviewing appraisals, gathering the appropriate documentation from the brokers. There will be a focus on the collection and review and accuracy of documentation required to ensure all applicable laws, regulations, Credit Guidelines and internal policies have been respected:
- Policy Management: Receive, review, and process relevant documents, and ensure review meets Quality compliance standards
- Order and receive appraisals.
- Follow up with broker to obtain required documentation.
- Follow up with broker to obtain ILA information.
- Follow up with broker to make sure ILA appointment is booked and entered in the system
- Communication: Maintain effective communication with underwriters, Brokers, MLOs and team members.
- Additional Duties: Perform other tasks as directed by management.
- Professional Development: Pursue educational and technical studies necessary for career advancement.
SKILLS AND EXPERIENCE REQUIRED:
- University Degree or Community College Diploma
- 1-2 years of related experience
- Has a basic understanding of the current financial services’ environment.
- Has good communication and conflict management skills.
- Thrives on variety and continuous improvement.
- Well organized and is equally comfortable working on their own as well as being a contributing member of a collaborative team.
- Ability to adapt to changing environment and handle multiple priorities.
- Proactive approach and sense of urgency to get things done.
- Creative problem-solving skills with the ability to get results.
- Some proficiency in Microsoft Office with the ability to learn new programs and/or platforms quickly.
- Excellent customer service skills with a drive to build strong relationships.
WORKING CONDITIONS UNIQUE TO ROLE
- Hybrid working environment.
WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
Celebrating Great Work and People
We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
The Perks
HomeEquity Bank offers a competitive total rewards package that includes:
- Extended health and dental benefits
- Employee & Family Assistance Program
- Employer-Matched Group Retirement Savings Plan
- Employee Share Investment Plan
- Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
- Employee corporate discount for GoodLife Fitness
HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Please note that our successful candidate is required to complete a background check.
Stay in the Know
Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
Other details
- Job Family Non-sales
- Pay Type Salary
- 200 Bay St., Toronto, ON M5J 2J1, Canada