(Senior) Business Operations Manager, Startup Division

200 Bay St., Toronto, ON M5J 2J1, Canada Req #693
Monday, June 17, 2024

About HomeEquity Bank


HomeEquity Bank (HEB) is establishing a new division to launch a first-of-its-kind reverse mortgage product. As a startup division with the backing of a Schedule 1 Canadian chartered bank, the division is uniquely positioned to win in this new market.


The new division is being built in partnership with Koru, a captive venture studio owned by the Ontario Teachers’ Pension Plan. HomeEquity Bank has 35+ years of lending experience, allowing the division to combine the best of both worlds - the agility and scrappiness of the startup world and the experience, stability, and resources of a Schedule 1 bank.


The Senior Business Operations Manager will serve in a Chief of Staff role for the new division. In this role, you will directly support the Managing Director in all aspects of leading and operating the new division.


Responsibilities of the role include:


  • Owns the division's strategic planning, execution, and reporting in collaboration with the Managing Director, making key strategic decisions to drive business growth
  • Leads cross-functional teams (GTM, Ops, CX, FP&A, Eng, Product) to ensure successful execution of key initiatives
  • Drives the development of product and commercial roadmaps in alignment with the division’s strategic plan
  • Identifies and prioritises areas of growth and operational efficiency opportunities, leading cross-functional teams to execute on new opportunities
  • Accountable for the division's P&L and acts as the SME for consolidated FP&A reporting purposes, responsible for aspects such as revenue forecasting
  • Leads the division's hiring and people operations function
  • Partners with stakeholders at all levels of HEB to ensure clear communication and alignment of HomeBridge’s activities across the organization
  • Additional roles and responsibilities may arise based on the needs of HomeBridge and the Managing Director


The Senior Business Operations Manager will lead cross-functional working teams and will take on direct reports as the HomeBridge division grows.





Key accountabilities of this position include:


  • Supporting the Managing Director and functional Directors in all aspects of leading and operating the new division
  • Leading cross-functional teams to carry out various activities, such as hiring/people operations and financial projections/reporting
  • Designing and implementing product experimentation frameworks across configuration, pricing, and adjudication
  • Leading strategic initiatives, such as new market expansion strategies
  • Preparing presentations and reports for the Venture Board and other senior stakeholders
  • Developing and maintaining strong relationships with cross-functional stakeholders across HEB and externally (vendors, partners, etc.)
  • Making key strategic decisions across the new division, working with leadership and cross-functional teams to define the strategic direction of the business





  • 7+ years experience in similar business/operations roles
  • Bachelor's degree in business, economics, finance, or similar, or equivalent experience
  • Master's of Finance, MBA, or similar degree is an asset
  • CFA designation/in progress is an asset
  • Experience working in an early stage/fast growing startup environment
  • Experience working in a corporate environment
  • Management consulting experience; leading consulting engagements is an asset
  • Experience leading teams of business/operations professionals; leading cross-functional teams is an asset
  • Familiarity with various operational tools, such as customer service systems, CRMs, Office 365, Notion, HRIS, general ledgers, and similar enterprise systems



  • Strong interpersonal skills to lead cross-functional teams
  • Strong quantitative abilities
  • Highly effective verbal and visual communication, developing and presenting strategic updates and reports to executives and board members
  • Ability to navigate cross-functional stakeholders at all levels, owning relationships with individuals and teams across the organization

Why Join the New Division?

  • The chance to be at the forefront of a ground-breaking initiative backed by the market leader in reverse mortgages
  • A competitive compensation package
  • A unique opportunity to lead change, innovate, and make a significant impact, unlocking financial opportunities for the target market
  • In addition to a long-term incentive plan specific to the new division, HomeEquity Bank offers a competitive total rewards package that includes:
    • Extended health and dental benefits
    • Employee & Family Assistance Program
    • Employer Matched Group Retirement Savings Plan
    • Employee Share Investment Plan
    • Well-being initiatives including a wellness account, virtual self-care programs, and extended mental health benefits
    • Employee corporate discount for GoodLife Fitness


Join Us!

If you’re ready to build the future of reverse mortgages, we want to hear from you.

Other details

  • Job Family Non-sales
  • Pay Type Salary
Location on Google Maps
  • 200 Bay St., Toronto, ON M5J 2J1, Canada