Tenant Services Coordinator

GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

We’re looking for a Tenant Services Coordinator to support a busy multi-residential property management office! Some of the major responsibilities for this role include responding to a variety of current and prospective resident inquiries, supporting the leasing and operating teams throughout the sales process.
 
RESPONSIBILITIES

Customer Service

• Answer all incoming telephone calls and email inquiries, walk-in inquiries from current residents professionally and courteously 
• Provide superior customer service to both internal and external clients by identifying and understanding the needs of others 
• Promote a strong sense of community 

Administration and Operations

• Administrative duties such as maintenance of information into property management systems, inputting work orders, purchase orders and other related job functions.
• Develop and maintain an effective line of communication with staff, residents and contractors; coordinate with site staff and liaise with various internal teams to provide support as required
• Managing the communication and execution of tenant Advisory Notices
• Correspond with Property Administrator regarding the daily resident adjustments, parking adjustments, rent adjustments, and resident discharge adjustments 
• Issue and track work orders and purchase orders 
• Monitor expenses to budget as directed by the Property Manager 
• Review all incoming and outgoing in-suite inspections and repairs to ensure resident satisfaction and external contractors are compliant to work order requests 
• Utilize the property management system to record transactions and run various operating reports 
• Welcome new residents and provide a full orientation in coordination with Leasing Team 
• Organize office area to ensure it is kept tidy and well-organized 
• Monitor inventory office stationery supplies 
• Ensure proper file management and archive of files

Marketing

• Assisting with coordination and execution of events
• Maintaining event calendars; assist in coordinating new tenant welcome package, and various ad hoc projects
• Assisting with Tenant Satisfaction Surveys and summaries

QUALIFICATIONS

• 1+ year of experience in customer service (ideally within a call center or retail based or hospitality environment)
• Previous administrative experience preferred
• Bachelor’s Degree is preferred 
• Property Management/Real Estate experience an asset 
• Passionate about customer service and always looking for ways to go above and beyond the call of duty
• Excellent problem-solving skills and able to navigate around complex situations
• A strong level of professionalism
• A highly collaborative individual with strong communication skills (written, oral and interpersonal relationship skills) 
• Intermediate level knowledge of Yardi 7S, Concierge and MS Office (Word, Excel, Outlook, and PowerPoint) 
• Must be a self-starter with high degree of initiative, flexibility, independence and professionalism 
• Possess knowledge of health and safety practices 
• Must be able to work in different locations

WHAT WE OFFER

• 3 weeks of vacation per year
• 3 paid personal days per year
• Half-day every Friday before a long weekend
• Eligible to participate in our annual performance based bonus program
• A comprehensive health benefits plan that supports you and your family
• Up to $2,000 annual education allowance
• Up to $5,000 annual mental health coverage
• A friendly, welcoming, and supportive culture
• Many social and team events!

Our Business
 
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity
 
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.