Banquet Supervisor (Metcalfe Hotel)

Located within The Metcalfe Hotel, Cocotte Bistro offers an exceptional French-inspired culinary experience in the heart of the nation’s capital. The hotel embodies understated luxury, welcoming world travellers to Ottawa while showcasing its rich architectural history and vibrant local culture. Fully renovated and now part of the Gray Collection, our hotel is entering an exciting new era.

The Banquet Supervisor is responsible for overseeing all daily operations of the banquet and all the events. Reporting directly to the Food & Beverage Manager. This role focuses on delivering exceptional customer service, maintaining high food and beverage quality standards, and leading the F&B team to ensure a seamless guest experience. The ideal candidate should have strong leadership skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Supervise and manage banquet operations, ensuring smooth execution and adherence to event specifications.
• Ensure food and beverage offerings meet quality standards and are visually appealing.
• Supervise daily activities of Front and Back of House staff.
• Lead, train, and motivate the F&B banquet team to provide exceptional customer service.
• Schedule shifts, assign tasks, and monitor staff performance to maintain efficiency.
• Conduct regular team meetings to communicate updates, promotions, and standards.
• Address customer inquiries and resolve complaints promptly and professionally.
• Foster a welcoming atmosphere and ensure high levels of guest satisfaction.
• Supervise and evaluate employees, guiding them to promote growth, efficiency, morale, and teamwork.
• Maintain a safe, hazard-free work environment and adhere to preventative maintenance protocols.
• Keep detailed logs of maintenance needs for department equipment.
• Ensure food safety and temperature logs are completed with corrective actions as necessary.
• Manage multiple tasks effectively in a fast-paced, high-energy environment.
• Perform additional duties as requested by the Food & Beverage Director or Manager, leveraging specific skills and experience as needed.
• Gather guest feedback and implement improvements based on their suggestions.
• Ensure compliance with health and safety regulations, including hygiene standards and proper food handling.
• Conduct regular inspections to maintain a clean and safe environment.
• Ensure all staff adhere to company policies and procedures.
• Collaborate closely with the sales department at Metcalfe, ensuring accuracy of all event-related information.
• Work closely with the sales department, ensuring the accuracy of all information before each event.
• When not engaged in banquet operations, provide supervision at Cocotte restaurant, maintaining similar responsibilities.

Qualifications:

• At least 2 years of supervisory experience in a premium, fast-paced, high-energy environment.
• Strong leadership and team management skills.
• Smart Serve Certification is required.
• Flexibility to work various shifts, including weekdays, evenings, weekends, some
• mornings, and holidays.
• Ability to handle stressful situations and work effectively in a fast-paced environment.
• Knowledge of health and safety regulations related to food and beverage service.

Benefits:

• Group insurance plan.
• Group RRSP and DPSP (Deferred Profit-Sharing Plan).
• 50% employee discount in all our restaurants for the employee and up to 3 guests.
• A corporate culture that promotes employee appreciation.
• Employee recognition events.
• Growth opportunities and personal development within a company in full expansion.