Program Coordinator CODS Volunteers (PT) - Gianna Centre

Catholic Social Services' Gianna Centre is currently recruiting for one (1) Part-Time Program Coordinator Volunteers at 32 hours per week in Edmonton, AB. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community. 

SUMMARY

The Program Coordinator assists the Program Manager with the day to day operations of Gianna Centre. This position supervises volunteers, and supports clients to ensure that excellent services are provided at Gianna Centre.

Job Summary:

Primary job duties may include but are not limited to:

Service Coordination:

• Assist in the development and implementation of practical and meaningful program options that benefit clients who access Gianna Centre.
• Actively develop and promote engaging volunteer opportunities that help address client needs.
• Obtain adequate information to support and ensure appropriate matches occur between volunteers and clients in a learning or interactive environment.
• Conduct quarterly volunteer meetings to review processes and opportunity for quality improvement.
• Design, develop, and improve support to the volunteers based on evaluation feedback;
• Continuously review program structures in order to accommodate changing client and volunteer needs.
• Monitor the day to day operations of programs.

Volunteer/Client Management:

• Monitor, co-ordinate, and provide educational opportunities for the volunteers.
• Lead special projects such as developing a training plan, presentations, volunteer handbook, revise the program manual, etc.
• Ensure all volunteer and client paperwork are completed according to practice guidelines.
• Update Program Manager, Director, and Volunteer Services about any new

developments of volunteer services and initiatives within Gianna Centre.

• Meet with Program Manager, Director, and Volunteer Services regularly as scheduled.
• Effectively communicate to Program Manager and Volunteer Services any concerns regarding unplanned changes and developments in volunteer programs.
• Set up and facilitate quarterly volunteer meetings.
• Coordinate client follow-up and aftercare with volunteers.
• Monitor, co-ordinate, and provide educational opportunities for the volunteer contacts.

Administrative Duties

• Assist in the development and implementation of the Gianna Centre Program Manual
• Assist the Manager to ensure that classes are developed and implemented efficiently and effectively at the Centre.
• Work with the Gianna Centre team to ensure compliance with the COA standards are in place.
• Participate actively in the COA accreditation process;
• Complete filing of documentation.
• Develop and compile volunteer information packages, volunteer contact packages, and handbooks.
• Collect and monitor all volunteer requests for Gianna Centre programs.
• Monitor the daily activities of Gianna Centre ensuring data entry is accurately completed on a monthly basis and information is filed accordingly.
• Prepare and submit monthly and quarterly reports on Volunteer statistics for Gianna Centre.
• Compile and submit monthly statistics.
• Compile and submit quarterly service review on volunteer initiatives.
• Prepare and maintain volunteer files.
• Supervise the completion and submission of consent forms, volunteer job descriptions, job reviews, monthly supervision and volunteer visit forms.
• Coordinate the students for Gianna Centre; ensuring that all on-boarding documentation is completed and they have had an orientation to the program before they start.
• Other duties as assigned

Contacts with Stakeholders

• Assist in promoting positive public relations within the community.
• Promote the Gianna Centre program to people in the community.

Staff Management

• Co-facilitate on-going training and support to program volunteer contacts and volunteers.
• Assist in registering volunteers for training.
• Develop and provide adequate information on volunteerism to inquirers.
• Monitor and review monthly supervision forms, job reviews, and performance evaluations of Gianna Centre volunteers
• Maintain open and effective communication with clients and volunteers.
• Provide appropriate supports (strategies, advice) to clients and volunteers.
• Assist in promoting Gianna Centre programs.
• Assist in the pre-screening, interviews and orientations of new clients and volunteers.
• Complete all Agency required screening and on-boarding procedures for clients and volunteers.

Other Duties

• Attend training/staff development programs.
• Participate in Performance Planning.
• Complete training/development as documented in Development Plan.

What This Job Requires:

• Diploma or degree in a business discipline or a diploma or degree in Office Administration or equivalent.
• At least 2 years of experience in administrative office work, graphic design and communications is preferred
• Experience in the use of various social media platforms for business (Facebook, Instagram etc.)
• General knowledge about pregnancy, fetal development, and fertility awareness required
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• Summary of driving record with no more than six (6) demerit points current within one (1) year.
• Required 3 years of driving experience

Attributes and Expertise

• Must be able to multitask and work in various environments at once. Ability to work in intersecting fields, and an understanding of how they function together
• Creative, and able to generate and produce compelling social media and storytelling content
• Expertise in managing day to day demands of social media platforms including third party applications
• Strategic, macro thinking and problem-solving skills
• Self-starter with ability to work independently or as a team

• Experience working with content management systems
• Well defined diplomacy, tact and conflict resolution skills
• Excellent written and verbal communication skills

• Strong morals, ethics, and commitment to privacy
• Proficient working with computers, including Microsoft Office and other relevant computer applications/databases
• Demonstrated experience with social media tools including Facebook, LinkedIn, YouTube, Twitter, Instagram, Mail Chimp, Eventbrite, etc.
• Highly resourceful, flexible, and adaptive
• Ability to effectively collaborate with internal and external stakeholders, professionals, and service providers

Core Competencies  

Analytical Thinking:  Apply systematic, logical reasoning to address problems or situations in order to arrive at an appropriate solution or outcome.  Consider the various issues and components of the problem. Develop sequential steps to address the situation and determine realistic timeframes and priorities.

Communication:  Express and transmit information with consistency and clarity. Use active listening techniques in order to effectively understand provided feedback. Summarize information according to the audience in order to promote engagement and increase understanding.

Constant Development and Adaptability: Must be willing to keep up with the fast paced and evolving industry online to stay relevant, competent, and up to industry standard. Is responsible for constant market research as the field changes, adapts, and evolves along with the internet and digital innovations and current practice.  

Planning and Organizing: Accurately estimate duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete. Continuously adapt priorities and responsibilities in response to changing needs.

Problem Solving:  Demonstrate the ability to break a situation down into smaller pieces to identify key issues, figuring out cause and effect relationships in order to solve.  Use logic and analytical methods to come to a realistic solution.

Team Work:  Work cooperatively and effectively with others to reach a common goal; participate well in group activities to foster a team environment.

Service Orientation:  Give superior service to people served, staff, and the general public in keeping with Catholic Social Teachings and values.

What We Offer:

• The annual salary for this (32 hours/week) position is from $39,972.67 to $44,983.87 per hour based on qualifications and experience.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: Apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services

CSS is an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

We welcome and celebrate the diversity of our employees and volunteers who choose to work with our Agency in support of our mission, values, and principles. We employ and serve people of all faiths, or no faith, while respecting all backgrounds and experiences.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without conditions.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.